Subject: Ticket Assigned - Conversation with Mareena Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 11:20:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mareena Thomas Mareena Thomas                    HI           03:00 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:00 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Mareena Thomas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:00 PM, 26th Jan                     Mareena Thomas                    2           03:00 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:01 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:01 PM, 26th Jan                     Mareena Thomas                    2           03:01 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:01 PM, 26th Jan                     Mareena Thomas                    1           03:01 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:01 PM, 26th Jan                     Mareena Thomas                    [email-masked]           03:02 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:02 PM, 26th Jan                     Mareena Thomas                    okay           03:02 PM, 26th Jan                   Reena                   Hi Mareena, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           03:02 PM, 26th Jan                     Mareena Thomas                    Order#9411707511           03:03 PM, 26th Jan                     Mareena Thomas                    I requested return for this order           03:03 PM, 26th Jan                     Mareena Thomas                    can you update me the status           03:03 PM, 26th Jan                   Reena                   We see that you are contacting us regarding the order number 9411707511           03:04 PM, 26th Jan                   Reena                   It will just take a moment to check the details for you.           03:04 PM, 26th Jan                     Mareena Thomas                    yes           03:04 PM, 26th Jan                   Reena                   We would like to inform you that a return request has been created for order No 9411707511 on 25/1/2023           03:08 PM, 26th Jan                     Mareena Thomas                    yes           03:08 PM, 26th Jan                   Reena                   The request will be received by the transportation partner within 2-5 working days.           03:09 PM, 26th Jan                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           03:09 PM, 26th Jan                     Mareena Thomas                    okay           03:09 PM, 26th Jan                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse.           03:12 PM, 26th Jan                     Mareena Thomas                    okay           03:12 PM, 26th Jan                     Mareena Thomas                    thats fine           03:12 PM, 26th Jan                   Reena                   And it will take 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:12 PM, 26th Jan                     Mareena Thomas                    normally next day of request I receive call from corier guy           03:12 PM, 26th Jan                     Mareena Thomas                    even today I have one delivery also , and they delivered           03:13 PM, 26th Jan                     Mareena Thomas                    so, I just enquired           03:13 PM, 26th Jan                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:14 PM, 26th Jan                     Mareena Thomas                    ok           03:15 PM, 26th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:16 PM, 26th Jan                     Mareena Thomas                    no           03:16 PM, 26th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           03:18 PM, 26th Jan                     Mareena Thomas                    you too           03:18 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5629015