Subject: Ticket Assigned - Conversation with Muhammad Awais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:53:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Awais Muhammad Awais                    Hello           01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Muhammad Awais , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:03 PM, 26th Jan                     Muhammad Awais                    3           01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:03 PM, 26th Jan                     Muhammad Awais                    3           01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hi Muhammad Awais , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:03 PM, 26th Jan                     Muhammad Awais                    5           01:03 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:03 PM, 26th Jan                   hamza                   Hi Muhammad, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you.           01:04 PM, 26th Jan                     Muhammad Awais                    Hello Good Morning           01:04 PM, 26th Jan                     Muhammad Awais                    i have 3 refund due to order cancelation           01:04 PM, 26th Jan                     Muhammad Awais                    2 received and 1 pending           01:05 PM, 26th Jan                     Muhammad Awais                    could you please tell me the update           01:05 PM, 26th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:05 PM, 26th Jan                     Muhammad Awais                    Okay fine           01:06 PM, 26th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           01:08 PM, 26th Jan                     Muhammad Awais                    yes please           01:08 PM, 26th Jan                   hamza                   Could you please share your order number so that I can assist you further?           01:12 PM, 26th Jan                     Muhammad Awais                    just 1 minutes           01:12 PM, 26th Jan                     Muhammad Awais                    Order # 9411556350           01:13 PM, 26th Jan                     Muhammad Awais                    Order # 9411035341           01:13 PM, 26th Jan                     Muhammad Awais                    Order # 9411019500           01:13 PM, 26th Jan                   hamza                   Please allow me a moment to check this for you.           01:17 PM, 26th Jan                   hamza                   We would like to inform you that we have processed the refund of amount AED38.25 on 1/22/23 for your orders and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:20 PM, 26th Jan                     Muhammad Awais                    all 3 orders ?           01:20 PM, 26th Jan                   hamza                   for two orders AED38.25 for each has been proceed and the other one has canceled           01:26 PM, 26th Jan                     Muhammad Awais                    yes that cancel 1 also need to proceed, as amount was deducted from my card           01:27 PM, 26th Jan                     Muhammad Awais                    ?           01:31 PM, 26th Jan                     Muhammad Awais                    ?           01:31 PM, 26th Jan                   Reena                   We sincerely apologize for the delay.           01:36 PM, 26th Jan                   Reena                   It will just take a moment to check the details for you.           01:41 PM, 26th Jan                     Muhammad Awais                    yes           01:42 PM, 26th Jan                   Reena                   We would like to inform you that we have processed the refund of amount AED38.25 on 18 Jan, 2023 regarding the order number 9411035341           01:44 PM, 26th Jan                     Muhammad Awais                    i just received 2 refund, 3rd one is missing. Thats what i am following           01:44 PM, 26th Jan                   Reena                   Please allow us a moment to check           01:47 PM, 26th Jan                   Reena                   We would request you to please contact your bank regarding the order number 9411035341           01:49 PM, 26th Jan                   Reena                   Please let us know if we can assist you any other queries.           01:50 PM, 26th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:52 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628637