Subject: Note Added - [#5528998] Credit Note Inactive
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 14:26:37 +0000

Hi ,    Max Deiracitycentre added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5528998    Subject:  Credit Note Inactive    Requester: Sunnybhatia    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Sir/ Madam</div>
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Good day!!!!</div>
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This is to bring to your kind notice that every after 2 days I personally called the customer hotline to inquire the status of the customer voucher and the same respond that I received which they said that the IT  team still working on it and give them 2 days
 to solve the issue and will inform the customer from their end.</div>
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And today I called again the customer service to follow up again the said issue and as per the customer representative - Mr. Mohammed that the voucher has been used but they did not find any details when and where the voucher was redeemed and as  per them that
 they will coordinated to the IT and  give them 2 days to settle the issue. </div>
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For that I called the customer to confirm and inquire if they redeemed the voucher and if they received any email from customer service, but as per them they did not used the voucher and they never received any mail from customer service.</div>
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Hense to that seeking assistance for to solve the issue  or urgent basis a it has been a month where it was not been settle </div>
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Complain No# 5522061</div>
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Amount:  Aed 67.95</div>
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<div style="margin-top:0px; margin-bottom:0px"><span style="color: rgb(23, 78, 134); font-family: Tahoma, Geneva, sans-serif; font-size: 12pt"><b>Thanks and Regards</b></span></div>
<div style="margin-top:0px; margin-bottom:0px">Mylene<span style="font-family: Tahoma, Geneva, sans-serif; font-size: 12pt"></span>
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<div style="margin-top:0px; margin-bottom:0px"><span style="color: rgb(23, 78, 134); font-size: 12pt; font-family: Tahoma, Geneva, sans-serif"><b>Max Deira City Centre</b></span></div>
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<span style="font-family: Tahoma, Geneva, sans-serif; font-size: 12pt"><b style="color: rgb(23, 78, 134); font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit">Store CUG # : +971 56
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<div>From: Max Deiracitycentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 8:12 PM<br>
<b>To:</b> Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive
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Dear Sir Smit</div>
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Good day!!!</div>
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As per the below issue, we already called the Online Hotline to follow- up the issue, as per the customer service there is still technical issue asking for another 2 working days to settle the issue  and they are the one will contact the customer about the
 said Voucher.</div>
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Same thing  I personally called the customer and informed the status of their voucher and advise them to wait for another 2 working days and they agreed. </div>
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Will follow up the status of  the voucher by Monday to make sure the the Online Team have an improvement to solve the issue. </div>
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<div style="margin-top:0px; margin-bottom:0px"><span style="color:rgb(23,78,134); font-family:Tahoma,Geneva,sans-serif; font-size:12pt"><b>Thanks and Regards</b></span></div>
<div style="margin-top:0px; margin-bottom:0px">Mylene<span style="font-family:Tahoma,Geneva,sans-serif; font-size:12pt"></span>
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<div style="margin-top:0px; margin-bottom:0px"><span style="color:rgb(23,78,134); font-size:12pt; font-family:Tahoma,Geneva,sans-serif"><b>Max Deira City Centre</b></span></div>
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<span style="font-family:Tahoma,Geneva,sans-serif; font-size:12pt"><b style="color:rgb(23,78,134); font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit">Store CUG # : +971 56 5018462</b></span><br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 7:26 PM<br>
<b>To:</b> Max Deiracitycentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5528998] - Credit Note Inactive</font>
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<div id="x_x_divRplyFwdMsg" dir="ltr"><font><b>From:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 7:01 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive
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<div>Hi Smit </div>
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<div dir="ltr">Can you please update as to this situation with this customer and action ? </div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Lloyd </div>
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<font color="#000000" style="font-size:11pt" class="elementToProof"><b>From:</b> Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 5:12:34 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5528998] - Credit Note Inactive</font>
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Hi <a href="mailto:[email-masked]" id="OWAAMA584CB3EDAD540608196224DFDEE2136" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Lloyd</span></a>,</div>
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Assist to resolve customer issue. </div>
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Customer name  : Sunny Bhatia </div>
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Contact number : 056-5970055</div>
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Regards,</div>
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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 4, 2023 7:10 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5528998] - Credit Note Inactive</div>
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Is there any update on the following concern?<br>
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Problem Statement:Voucher issue <br>
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Customer name  : Sunny Bhatia <br>
Contact number : 056-5970055 <br>
Email id : <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
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Assistance Required: The customer has got a voucher /credit note on the store as mention on the attached and there is some error on the voucher /credit note he has raised his issue to the store and still the issue not resolve please check and do the needful
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Regards,<br>
Mohammad Khalid</span>
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</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5528998:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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