Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 12:58:13 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Yes please raise a return request on my behalf for product </div>
<div dir="auto"><br></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif">Floral Print 12-Piece Porcelain Cup and Saucer Set</strong></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif"><br></strong></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif">As online right now it's not showing any option to return item in my order history because not updated yet.</strong></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif"><br></strong></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif">Thanks ,</strong></div>
<div dir="auto"><strong style="font-size:13px;font-family:helvetica,arial,sans-serif">Sonia</strong></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 25 Jan 2023, 16:39 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sonia,</div>
<div> </div>
<div>Thank
you for shopping with us.</div>
<div> </div>
<div>Currently,
you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14
days from the collection/delivery date providing that the item is available in
the store.</div>
<div> </div>
<div>Wrong
products delivered cannot be exchanged, however, a return and refund can be
done.</div>
<div> </div>
<div>You
can return online purchases through the below three channels:</div>
<div> </div>
<div>You
can contact our customer support team on 800-6927 to book a return and to be
notified of the refund amount based on our return policy.</div>
<div> </div>
<div>You
can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and
Lifestyle stores. Wrap your items in their original shipping packaging and
bring it along with your invoice and or provide the order number to the store
staff in the absence of an invoice.</div>
<div> </div>
<div>You
can also book the return online. You can log into your account and go to Order
History. Click on "Order number". From that page, you can see an
option to return an item. Just click on the box and follow the instructions.</div>
<div>​<br>
</div>
<div dir="ltr">We have forwarded your query regarding the order status update to the concerned team and will be in touch with you asap to assist you in resolving this concern. </div>
<div>​<br>
</div>
<div>If you wish us to create a return request on your behalf, please get back to us with items name.<br> </div>
<div> Feel
free to get in touch with us for further assistance.</div>
<div> </div>
<div>Thank You,</div>
<div>Centrepoint Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5624803