Subject: Ticket Assigned - Conversation with Moemen khateeb
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 11:55:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Moemen khateeb Moemen khateeb                    Hello           03:20 PM, 25th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:20 PM, 25th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:20 PM, 25th Jan                     Moemen khateeb                    1           03:20 PM, 25th Jan                   MAX UAE whatsapp bot                    Hello Moemen Khateeb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:20 PM, 25th Jan                     Moemen khateeb                    2           03:20 PM, 25th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:20 PM, 25th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:20 PM, 25th Jan                     Moemen khateeb                    2           03:21 PM, 25th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:21 PM, 25th Jan                     Moemen khateeb                    1           03:21 PM, 25th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:21 PM, 25th Jan                     Moemen khateeb                    [email-masked]           03:22 PM, 25th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:22 PM, 25th Jan                     Moemen khateeb                    [email-masked]           03:22 PM, 25th Jan                   Reena                   Hi Moemen, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:25 PM, 25th Jan                     Moemen khateeb                    Hello reena , how are you?           03:25 PM, 25th Jan                     Moemen khateeb                    I want to replace my last order with same item but different size           03:26 PM, 25th Jan                     Moemen khateeb                    Is this possible           03:26 PM, 25th Jan                     Moemen khateeb                    I ordered online           03:26 PM, 25th Jan                   Reena                   I am fine thank you for asking           03:27 PM, 25th Jan                   Reena                   It will just take a moment to check the details for you.           03:27 PM, 25th Jan                     Moemen khateeb                    thanks           03:27 PM, 25th Jan                     Moemen khateeb                    order #9411682331           03:32 PM, 25th Jan                   Reena                   We would request you to please place a new order according to your desire.           03:33 PM, 25th Jan                     Moemen khateeb                    what about the old order ? i need to return first or not ?           03:33 PM, 25th Jan                   Reena                   We would like to inform you that you can return your item.           03:39 PM, 25th Jan                     Moemen khateeb                    Can you process the return           03:40 PM, 25th Jan                     Moemen khateeb                    Or should i come to the shop?           03:40 PM, 25th Jan                   Reena                   We would like to inform you that we are facing a technical issue at the moment.           03:43 PM, 25th Jan                     Moemen khateeb                    Okay im waiting           03:43 PM, 25th Jan                   Reena                   We will create your return request from our end and update you by e-mail.           03:43 PM, 25th Jan                     Moemen khateeb                    Okay please           03:44 PM, 25th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:46 PM, 25th Jan                     Moemen khateeb                    Thanks           03:46 PM, 25th Jan                     Moemen khateeb                    I placed a new order for the same item now           03:47 PM, 25th Jan                     Moemen khateeb                    Please return my old item as soon as possible & refund           03:47 PM, 25th Jan                   Reena                   We would like to inform you that please allow us a time to do needful.           03:49 PM, 25th Jan                   Reena                   We will create your return request from our end and update you by e-mail.           03:49 PM, 25th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:50 PM, 25th Jan                   Reena                   Thank You for contacting Max.           03:53 PM, 25th Jan                   Reena                   Have a wonderful day.           03:54 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625438