Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 11:38:15 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Helloooooo           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:03 PM, 25th Jan                     .                    3           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:03 PM, 25th Jan                     .                    3           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:03 PM, 25th Jan                     .                    6           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:03 PM, 25th Jan                     .                    1           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           03:03 PM, 25th Jan                     .                    [email-masked]           03:03 PM, 25th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           03:03 PM, 25th Jan                     .                    Hello           03:09 PM, 25th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:11 PM, 25th Jan                     .                    Hello i had actually placed an order recently which i had cancelled on purpose           03:11 PM, 25th Jan                     .                    And i had used my my shukrans points for it           03:12 PM, 25th Jan                     .                    And i have not yet been credited back           03:12 PM, 25th Jan                   Reena                   It will just take a moment to check the details for you.           03:12 PM, 25th Jan                     .                    8411719038           03:13 PM, 25th Jan                     .                    Order number           03:13 PM, 25th Jan                   Reena                   We would request you to please confirm with us you are contacting us regarding the order number 8411690970           03:15 PM, 25th Jan                     .                    No           03:16 PM, 25th Jan                     .                    I am contacting for order number *8411719038*           03:16 PM, 25th Jan                     .                             03:17 PM, 25th Jan                   Reena                   We can see that this order Id 8411719038 is in progress and regarding the order Id 8411690970 it has been cancelled.           03:18 PM, 25th Jan                     .                    Oh alright ok but i have cancelled that order           03:19 PM, 25th Jan                   Reena                   It will just take a moment to check the details for you.           03:22 PM, 25th Jan                     .                    Ok           03:27 PM, 25th Jan                   Reena                   Thank you for your patience.           03:27 PM, 25th Jan                   Reena                   As we can check as per the tracking the shipment has already been rejected from your end.           03:27 PM, 25th Jan                     .                    Yes           03:27 PM, 25th Jan                   Reena                   Once the item will reach back to the warehouse your refund of KWD 0.364 will be refunded back to the My Credit wallet which you have used in this order.           03:29 PM, 25th Jan                     .                    Ok thank you           03:29 PM, 25th Jan                   Reena                   Please let us know if we can assist you any other queries.           03:31 PM, 25th Jan                     .                    No that's all           03:31 PM, 25th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:33 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625344