Subject: Ticket Assigned - Conversation with Nishat
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:58:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nishat Nishat                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  nishat Bot:  Hi nishat, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455526324            02:41 PM, 24th Jan                   Reena                   Hi Nishat, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           02:45 PM, 24th Jan                   Reena                   We see that you are contacting us regarding the refund information.           02:46 PM, 24th Jan                   Reena                   We would request you to please confirm with us that you are contacting us regarding the order number 4711205818           02:49 PM, 24th Jan                   Reena                   We would like to inform you that we have processed the refund of amount QAR 45 in your my credit wallet.           02:53 PM, 24th Jan                   Reena                   You can use your my credit account in your online purchase in 5 easy steps:           02:53 PM, 24th Jan                   Reena                   Step 1 - Simply log onto your account with your registered email address Step 2 - Start shopping           02:53 PM, 24th Jan                   Reena                   Step 3 - Add chosen items to basket Step 4 - Proceed to checkout           02:53 PM, 24th Jan                   Reena                   Step 5 - Select the my credit as a payment option           02:54 PM, 24th Jan                   Reena                   Please let us know if we can assist you any other queries.           02:55 PM, 24th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:57 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621599