Subject: Ticket Assigned - Conversation with Soumya Varughese
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:55:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soumya Varughese Soumya Varughese                    1           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Soumya Varughese , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:31 PM, 24th Jan                     Soumya Varughese                    1           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:31 PM, 24th Jan                     Soumya Varughese                    9411662702           02:33 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012323002272    You can also easily track your order from My Account > Order History.             02:33 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 24th Jan                     Soumya Varughese                    2           02:33 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 24th Jan                     Soumya Varughese                    1           02:33 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:33 PM, 24th Jan                     Soumya Varughese                    [email-masked]           02:33 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:33 PM, 24th Jan                   Reena                   Hi Soumya, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           02:34 PM, 24th Jan                     Soumya Varughese                    Hi           02:35 PM, 24th Jan                   Reena                   We see that you are contacting us regarding the order number 9411662702           02:35 PM, 24th Jan                     Soumya Varughese                    Yes           02:35 PM, 24th Jan                   Reena                   It will just take a moment to check the details for you.           02:35 PM, 24th Jan                     Soumya Varughese                    Pls           02:35 PM, 24th Jan                   Reena                   We sincerely apologize for inconvenience caused.           02:36 PM, 24th Jan                   Reena                   We see that there is delay in your order.           02:36 PM, 24th Jan                     Soumya Varughese                    Yes           02:36 PM, 24th Jan                   Reena                   We have forwarded your query to the concern team and will be try to deliver the order as soon as possible.           02:38 PM, 24th Jan                     Soumya Varughese                    Is there a contact number           02:38 PM, 24th Jan                     Soumya Varughese                    I am travelling           02:39 PM, 24th Jan                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you.           02:40 PM, 24th Jan                     Soumya Varughese                    Dear I am saying that I am travelling           02:41 PM, 24th Jan                     Soumya Varughese                    And you are saying they will contact me, what does this mean           02:41 PM, 24th Jan                     Soumya Varughese                    I have been following up since yesterday           02:41 PM, 24th Jan                     Soumya Varughese                    If i am not getting it today then no point I am going out of countrt           02:42 PM, 24th Jan                   Reena                   We would request you to please allow us some time to do a needful.           02:42 PM, 24th Jan                     Soumya Varughese                    How do I cancel this order           02:42 PM, 24th Jan                     Soumya Varughese                    This is what I have been doing since yesterday           02:43 PM, 24th Jan                   Reena                   We have already forwarded your query to the concerned team please allow us some time.           02:44 PM, 24th Jan                     Soumya Varughese                    Pla help me with this info           02:45 PM, 24th Jan                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           02:47 PM, 24th Jan                   Reena                   However, we would request you to not accept the delivery of your order.           02:47 PM, 24th Jan                     Soumya Varughese                    Ok           02:47 PM, 24th Jan                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:48 PM, 24th Jan                     Soumya Varughese                    Ok thanks           02:49 PM, 24th Jan                     Soumya Varughese                    And how about the refund           02:49 PM, 24th Jan                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:49 PM, 24th Jan                   Reena                   Please let us know if we can assist you any other queries.           02:51 PM, 24th Jan                     Soumya Varughese                    No thanks           02:51 PM, 24th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:52 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621577