Subject: Ticket Assigned - Conversation with Chris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 09:43:33 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chris Chris                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  chris Bot:  Hi chris, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455845822            01:23 PM, 24th Jan                     Chris                    Hello           01:24 PM, 24th Jan                   Reena                   Hi Chris, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:24 PM, 24th Jan                     Chris                    Hello           01:24 PM, 24th Jan                     Chris                    Wanted to ask about returns on shoes           01:25 PM, 24th Jan                     Chris                    In what condition they have to be to be acceptable           01:25 PM, 24th Jan                   Reena                   We would like to inform you that You can return your Centrepoint  product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           01:28 PM, 24th Jan                     Chris                    I mean like           01:28 PM, 24th Jan                     Chris                    If the size is wrong,but i wore if for a day out and therea no  damage on the shoes, would it still be eligible to be returned?           01:29 PM, 24th Jan                   Reena                   We would like to inform you that once these products have been used and unpacked from their original packaging, it is not possible to resell it again to the customer.           01:31 PM, 24th Jan                     Chris                    As long as its unused and submitted with its original packaging i can return it?           01:32 PM, 24th Jan                   Reena                   We would request you to please share us the image of the item in original condition.           01:35 PM, 24th Jan                   Reena                   Hi Chris, I'm not getting a response from you. Are we still connected?           01:38 PM, 24th Jan                   Reena                   Hi Chris, I have not received a response from you still, please confirm if we are still connected?           01:40 PM, 24th Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           01:42 PM, 24th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:42 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621297