Subject: Note Added - [#5526781] Clarify request - code invalid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 12:52:11 +0000

Hi ,    Nisha Balakrishna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5526781    Subject:  Clarify request - code invalid    Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM5320CFDF0DA62B46A4F86F6168AA29A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a>
<a id="OWAAMA214C284CA27B743B5EE559079AB1C08" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Noted on the below issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Could you please provide the codes, where the customer was not able to use it.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thanks.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<b><span style="font-size:11.0pt"><img width="132" height="63" style="width:1.375in;height:.6562in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDA4MDAzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p5Nu4oq2eLchArF_sVQGgGBpcl6c3N6J07kBCa7fonw" data-id="2044010080039" alt="Logo

Description automatically generated"></span></b><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><span style="font-size:11.0pt;color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Senior Ecommerce Content Merchandiser</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Taskin Shaikh &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, January 23, 2023 at 2:13 PM<br>
<b>To: </b>Aashish Kumar &lt;[email-masked]&gt;, Faraz Lohani &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;, Dilip Jacob &lt;[email-masked]&gt;, Nisha Balakrishna
 &lt;[email-masked]&gt;<br>
<b>Cc: </b>support cen &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Sure </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAMFC292560C9761748B02218411052716D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nisha</span></a> please look
 into it </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Stay Safe</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Taskin Shaikh</span></div>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Aashish Kumar &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 23 January 2023 at 2:11 PM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Sanket Sable &lt;[email-masked]&gt;, Taskin Shaikh &lt;[email-masked]&gt;, Sherif Youssef &lt;[email-masked]&gt;, Dilip Jacob &lt;[email-masked]&gt;<br>
<b>Cc: </b>support cen &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM225EC42774824DF2B4707F962334A95F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Taskin Shaikh</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Like discussed on other games code thread, please share a 20% code for the user with validity till 28<sup>th</sup> Feb.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please take any user details that you may need (like country), from the marked team here.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Aashish</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, January 23, 2023 1:38 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; Aashish Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> support cen &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAMB1B196EEDFF443BDACF5E7E3A5D4797E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aashish Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Reminder.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 16, 2023 12:57 PM<br>
<b>To:</b> Aashish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5526781] - Clarify request - code invalid</span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 16, 2023 12:55 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM44C41364A054460F813C6451CD746246" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">PFA:</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 16, 2023 12:45 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Faraz,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Any idea what these codes were.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Sanket Sable</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Omni Channel Manager, Centrepoint </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Mob. +971-521455465</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 16, 2023 12:43 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">HI <a id="OWAAMF5E819F144BE47CEAA2C879652F26F1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Can you please assist with the below to close ASAP.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 15, 2023 3:08 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5526781] - Clarify request - code invalid</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM15BAB005F4AB48B0A2EECD95A60451E8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Can you please assist with the below.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 31, 2022 9:16 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5526781] - Clarify request - code invalid</span>
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<div><b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement- Code Not working</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer Name: Mahmoud Ibrahim</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​Contact Number:
<a href="tel:0507207377" rel="noreferrer"><span style="color:#183247;text-decoration:none">0507207377</span></a> </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Quick Assistance Required</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer is reporting that "I have 3 code for 20% is valid as written till 31/12/2022, <br>
I already used one and it's okay.. But unfortunately I tried to use it today and both of them not work on". Please look into it and do needful.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Reena</span></div>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5526781:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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