Subject: Ticket Assigned - Conversation with Jane
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:55:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jane Jane                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  jane Bot:  Hi jane, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096599235733            03:35 PM, 23rd Jan                   Reena                   Hi Jane, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:39 PM, 23rd Jan                   Reena                   We see that you are contacting us regarding the returns process.           03:41 PM, 23rd Jan                   Reena                   We sincerely apologize for the delay.           03:47 PM, 23rd Jan                   Reena                   We would like to inform you that you can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           03:47 PM, 23rd Jan                   Reena                   You can visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Kuwait.           03:49 PM, 23rd Jan                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:49 PM, 23rd Jan                   Reena                   You will receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:51 PM, 23rd Jan                   Reena                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:51 PM, 23rd Jan                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:52 PM, 23rd Jan                   Reena                   Please let us know if we can assist you any other queries.           03:52 PM, 23rd Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:54 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618435