Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 07:32:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:05 AM, 23rd Jan                     Hello                    I didn’t receive refund regarding RP122822000895 complaint number 5513621           11:07 AM, 23rd Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:08 AM, 23rd Jan                   Reena                   We see that you are contacting us regarding the order number 9402061356           11:14 AM, 23rd Jan                   Reena                   We have checked and as we can see a refund of amount AED 38.7 has been successfully processed on 30 Dec, 2022 under the ARN 236415242174.           11:20 AM, 23rd Jan                   Reena                   We would request you to share the same with the bank to check the refund.           11:23 AM, 23rd Jan                   Reena                   Please let us know if we can assist you any other queries.           11:28 AM, 23rd Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:31 AM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5617459