Subject: Ticket Assigned - Conversation with Ayesha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 07:30:49 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Ayesha                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi ayesha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8410448015 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 AM, 23rd Jan                     Ayesha                    Hello           10:55 AM, 23rd Jan                     Ayesha                    I got an email saying We are contacting you regarding your order with id: 8410448015, we have received the update from our team that your missing item order has been delivered .We request you please to confirm with us whether you receive it or not so we can assist you further.Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.           10:57 AM, 23rd Jan                     Ayesha                    Still I did not receive the car seat please let me know when can I get otherwise I will order again as we r traveling I need it it's been almost 1week           10:57 AM, 23rd Jan                   Reena                   Hi Ayesha, Good Afternoon. Thank you for contacting Babyshop. My name is Reena. We would be happy to help you           10:58 AM, 23rd Jan                   Reena                   We can see that you are contacting us regarding the order number 8410448015           10:58 AM, 23rd Jan                     Ayesha                    When I check the status on the app it shows returned           10:59 AM, 23rd Jan                     Ayesha                    Kindly please tell me what should I do           10:59 AM, 23rd Jan                   Reena                   It will just take a moment to check the details for you.           11:00 AM, 23rd Jan                   Reena                   Please accept our full apologies for the inconvenience we have caused you.           11:06 AM, 23rd Jan                   Reena                   We would like to inform you that issue has been escalated to the concerned team, and they will try their best to help you properly.           11:06 AM, 23rd Jan                     Ayesha                    When will I b getting           11:11 AM, 23rd Jan                   Reena                   We would request you to please allow us some time to do a needul.           11:12 AM, 23rd Jan                     Ayesha                    Okay           11:15 AM, 23rd Jan                     Ayesha                    It's been a week and I got a call also I inform them they said with in 2 days I will get and then I get a mail saying it's been delivered but I have not received           11:16 AM, 23rd Jan                   Reena                   Please give us some time, because the issue has been escalated to the concerned team.           11:19 AM, 23rd Jan                     Ayesha                    Ok           11:19 AM, 23rd Jan                   Reena                   Please let us know if we can assist you any other queries.           11:22 AM, 23rd Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           11:25 AM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5617453