Subject: Ticket Assigned - Conversation with Mansoor
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 07:11:36 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mansoor Mansoor                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mansoor Bot:  Hi mansoor, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097477086333 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi Mansoor, Good morning, Thank you for contacting Max. My name is Mohamed I will be happy to help you! Customer:  I ordered 2 items Customer:  1 t shirt and 1 setter Customer:  T shirt not good Customer:  I want to return that item Customer:  Please tell me how to return Customer:  Hlooo Mohamed are you there?? Agent:  Please share the name of the item you would like to return Customer:  Solid oversized sweatshirt Customer:  With crew neck and long sleeve black clour Agent:  We will create a return request for the item and it will be collected from you and returned to the warehouse and refund will be done for the items. Customer:  IMAGE Agent:  Is there anything else I can assist you with ? Customer:  How can collect cash Agent:  You can return your the  product to a Max store, and use your cash refund or Credit Note to buy a new product right away. Agent:  Is there anything else I can assist you with ? Agent:  It was a pleasure to assist you.Thank you for shopping with Max Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Hloo Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mansoor, what do you need help with? Customer:  How can collect return cash Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mansoor, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:48 AM, 23rd Jan                   Reena                   Hi Mansoor, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           10:49 AM, 23rd Jan                     Mansoor                    Hi reena how are you?           10:50 AM, 23rd Jan                   Reena                   We see that you are contacting us regarding the order number 4711180859           10:50 AM, 23rd Jan                     Mansoor                    I ordered 1 item           10:50 AM, 23rd Jan                     Mansoor                    Solid oversized sweatshirt           10:50 AM, 23rd Jan                   Reena                   I am fine thank you for asking.           10:50 AM, 23rd Jan                     Mansoor                             10:51 AM, 23rd Jan                     Mansoor                    I already received return policy but           10:52 AM, 23rd Jan                     Mansoor                    I want to know how to collect return cash           10:52 AM, 23rd Jan                   Reena                   Please allow us a moment to check the details for you.           10:53 AM, 23rd Jan                     Mansoor                             10:54 AM, 23rd Jan                   Reena                   We would like to inform you that you can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           10:54 AM, 23rd Jan                   Reena                   You can now drop off your return to any Max store across the Qatar.           10:56 AM, 23rd Jan                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           10:56 AM, 23rd Jan                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the Qatar. - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           10:57 AM, 23rd Jan                     Mansoor                    Ok, what is the time / period limit to return to any Max stores           10:59 AM, 23rd Jan                   Reena                   We would like to inform you that you can do a return and refund within 14 days.           11:00 AM, 23rd Jan                     Mansoor                    Ok           11:00 AM, 23rd Jan                     Mansoor                    We will convenient max store           11:01 AM, 23rd Jan                   Reena                   We would like to inform you that you will receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:02 AM, 23rd Jan                   Reena                   Please let us know if we can assist you any other queries.           11:07 AM, 23rd Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:09 AM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5617399