Subject: Note Added - [#5560211] Agent complaint
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 16:39:39 +0000

Hi ,    mayur added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560211    Subject:  Agent complaint   Requester: Aamir Khan    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">The issue was resolved by the SM after speaking to the customer.</span></div>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt"><span style="background-color:rgb(255,238,148)">Mayur Hotwani</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Area Manager</span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Landmark Group, MAX Fashions </span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Mobile: +971-56-408-3951</span></font></span></font><span style="font-size:10pt; font-family:Verdana,sans-serif"> </span>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Email:
<span style="background-color:rgb(255,238,148)">[email-masked]</span></span></font></span></font>
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<font><span style="font-size:12pt"><font><span style="font-size:10pt">Web:   </span></font><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><font><span style="font-size:10pt">http://maxfashion.com/</span></font></a></span></font>
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<div>From: Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 22, 2023 4:55 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5560211] - Agent complaint
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<div class="x_MsoNormal">Hi <a id="OWAAM538BC38A160A418AB0EE80503A4A1161" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mayur Hotwani</span></a>,</div>
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<div class="x_MsoNormal">Please assist with the below.</div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 12, 2023 5:52 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5560211] - Agent complaint</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Team,<br>
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Is there any update on the following concern? Thank you for your help.<br>
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Problem Statement: Complaint against store staff member<br>
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Cx name : Ameer khan <br>
Mobile number: 0567647466.<br>
Store: Max madina mall,<br>
 Location: muhaisna.<br>
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Assistance Required: Need Urgent assistance<br>
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Issue as explained by cx : Worst experience ever agent asked me go out he was so rude speaking when I informed management infront of him also he was shouting at me worst experience max sorry, the guy was Filipino take action teach staff how to behave with customer.''<br>
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Kindly look into the issue and do the needful.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>On Tue, 10 Jan at 7:47 PM
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Kindly update us on the following concern. Thank you for your help.<br>
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Problem Statement: Complaint against store staff member<br>
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Cx name : Ameer khan <br>
Mobile number: 0567647466.<br>
Store: Max madina mall,<br>
 Location: muhaisna.<br>
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Assistance Required: Need Urgent assistance<br>
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Issue as explained by cx : Worst experience ever agent asked me go out he was so rude speaking when I informed management infront of him also he was shouting at me worst experience max sorry, the guy was Filipino take action teach staff how to behave with customer.''<br>
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Kindly look into the issue and do the needful.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>On Mon, 9 Jan at 12:17 PM
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Problem Statement: ​Complaint against store staff member<br>
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​Cx name : Ameer khan <br>
Mobile number: 0567647466.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Store: Max madina mall,<br>
 Location: muhaisna.</span></div>
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Assistance Required: Need Urgent assistance<br>
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Issue as explained by cx : Worst experience ever agent asked me go out he was so rude speaking when I informed management infront of him also he was shouting at me worst experience max sorry, the guy was Filipino take action teach staff how to behave with customer.''</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>​Kindly look into the issue and do the needful.</span></div>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>zai</span></div>
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</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5560211:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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