Subject: Ticket Assigned - Conversation with ?????
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 12:21:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ????? ?????                    Hi           04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                    Hello ????? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:04 PM, 21st Jan                     ?????                    3           04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:04 PM, 21st Jan                     ?????                    2           04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:04 PM, 21st Jan                     ?????                    1           04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                   Please enter your email address           04:04 PM, 21st Jan                     ?????                    [email-masked]           04:04 PM, 21st Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           04:04 PM, 21st Jan                   Reena                   Hi Rahul, Good Evening. Thank you for contacting Max. My name is Reena. We would be happy to help you           04:06 PM, 21st Jan                     ?????                    8410938688 need to know refund status,  you staff told me that refund will credit today evening, but still now there is no updates           04:06 PM, 21st Jan                   Reena                   We can see that you are contacting us regarding the order number 8410938688.           04:06 PM, 21st Jan                   Reena                   It will just take a moment to check the details for you.           04:06 PM, 21st Jan                     ?????                    Ok           04:07 PM, 21st Jan                   Reena                   We would like to inform you that for the return request for order No.8410938688​, the return product has been collected from your end and it has now reached the warehouse.           04:08 PM, 21st Jan                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:08 PM, 21st Jan                     ?????                    So when the refund will credit           04:08 PM, 21st Jan                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:09 PM, 21st Jan                     ?????                    Pls make it fast           04:11 PM, 21st Jan                   Reena                   We pleased to inform you that it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:13 PM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           04:17 PM, 21st Jan                     ?????                    Ok           04:17 PM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.    Have a wonderful day.           04:19 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611995