Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 10:22:09 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey, can I know if this product is available in the showroom           02:07 PM, 21st Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Homecentre. My name is Reena. We would be happy to help you           02:09 PM, 21st Jan                   Reena                   We can see that you are contacting us regarding the product information.           02:09 PM, 21st Jan                   Reena                   It will just take a moment to check the availability for you.           02:10 PM, 21st Jan                     User                    Ok           02:10 PM, 21st Jan                   Reena                   We have checked from your end we regret to inform you that this item is not available currently at the store.           02:13 PM, 21st Jan                   Reena        
            We would request you to please place the online order for the same.           02:14 PM, 21st Jan                     User                    Ok and for return and exchange is valid for online products as well?           02:15 PM, 21st Jan                   Reena                   We would like to inform you that exchange is not available currently but you can return and get refunded.           02:17 PM, 21st Jan                     User                    Ok thank you           02:17 PM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           02:18 PM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           02:21 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611502