Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 09:57:03 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410832436 this order is not ready at center point & at shoe express Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9410832436 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 18/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971561299660            01:40 PM, 21st Jan                     Hi                    #9410832436 i ordered on 16/01/23 & my order is not ready at center point & shoexpress           01:44 PM, 21st Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:44 PM, 21st Jan                     Hi                    hi           01:44 PM, 21st Jan                   Reena                   We see that you are contacting us regarding the order number 9410832436 .           01:44 PM, 21st Jan                     Hi                    yes           01:44 PM, 21st Jan                   Reena                   It will just take a moment to check the details for you.           01:44 PM, 21st Jan                   Reena                   We sincerely apologize for the inconvenience caused to you.           01:46 PM, 21st Jan                   Reena                   We see that there is delay in your order.           01:46 PM, 21st Jan                     Hi                    so ?           01:46 PM, 21st Jan                   Reena                   We have forwarded your query to the concerned team and will be try to deliver your order at store as soon as possible.           01:48 PM, 21st Jan                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           01:48 PM, 21st Jan                     Hi                    hope it will be solved as soon as possible           01:49 PM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           01:50 PM, 21st Jan                     Hi                    hope u can solve my issue asap           01:53 PM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:54 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5611383