Subject: Note Added - [#5528998] Credit Note Inactive
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 08:34:30 +0000

Hi ,    Lloyd Rudolph Maistry added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5528998    Subject:  Credit Note Inactive    Requester: Sunnybhatia    Note Content:   <div>
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<div>Hi Smit </div>
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<div dir="ltr">Thank you for the detailed revert. </div>
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<a rel="noreferrer" id="OWAAM492522" href="mailto:[email-masked]">@Akshay Berry</a> let's engage online team for an urgent resolution. </div>
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<div dir="ltr">Thanks </div>
<div dir="ltr">Lloyd </div>
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<div>From: Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 21, 2023 12:31:48 PM<br>
<b>To:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive
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Dear Sir,</div>
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-The customer had visited DCC with a digital credit note issued from Burdubai store and we were not able to redeem the same because she had tried using the digital credit note online and the order was cancelled. </div>
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-The technical issue has to be resolved by our online team for which I had called 800-MAXUAE. The reference number of the complaint is 5522061.
<a id="OWAAM722387" class="x_tWKOu x_mention x_ms-bgc-nlr x_ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">
@Akshay Berry</a> <a id="OWAAM107360" class="x_tWKOu x_mention x_ms-bgc-nlr x_ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">@Max</a>request your intervention to get this resolved.</div>
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- We have still called up 800-MAXUAE again last night to update on the below complaint and they have taken time till Monday to resolve it.</div>
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- The customer was called up from store end and assured of a resolution at the earliest. We will again follow up on Monday to check the status of the complaint.</div>
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Regards,</div>
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Smit<br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 7:01 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Smit Thakkar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5528998] - Credit Note Inactive</font>
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<div>Hi Smit </div>
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<div dir="ltr">Can you please update as to this situation with this customer and action ? </div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Lloyd </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 20, 2023 5:12:34 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5528998] - Credit Note Inactive</font>
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<div class="x_x_x_MsoNormal">Hi <a id="OWAAMA584CB3EDAD540608196224DFDEE2136" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Lloyd</span></a>,</div>
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<div class="x_x_x_MsoNormal">Assist to resolve customer issue. </div>
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<div class="x_x_x_MsoNormal">Customer name  : Sunny Bhatia </div>
<div class="x_x_x_MsoNormal">Contact number : 056-5970055</div>
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<div class="x_x_x_MsoNormal">Regards,</div>
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<div class="x_x_x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 4, 2023 7:10 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5528998] - Credit Note Inactive</div>
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<div class="x_x_x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_x_x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_x_x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Is there any update on the following concern?<br>
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Problem Statement:Voucher issue <br>
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Customer name  : Sunny Bhatia <br>
Contact number : 056-5970055 <br>
Email id : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Assistance Required: The customer has got a voucher /credit note on the store as mention on the attached and there is some error on the voucher /credit note he has raised his issue to the store and still the issue not resolve please check and do the needful
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Regards,<br>
Mohammad Khalid</span></div>
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