Subject: Ticket Assigned - Conversation with Mahmudul Hasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 07:18:20 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahmudul Hasan Mahmudul Hasan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mahmudul hasan Bot:  Hi mahmudul hasan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410837603 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009699204     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507376208            10:54 AM, 21st Jan                     Mahmudul Hasan                    Initial delivery schedule was on 18th January while I ordered. Still now no show.           10:58 AM, 21st Jan                   Reena                   Hi mahmudul, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:59 AM, 21st Jan                   Reena                   We can see that you are contacting us regarding the order number 9410837603.           10:59 AM, 21st Jan                     Mahmudul Hasan                    Yes           11:00 AM, 21st Jan                   Reena                   It will just take a moment to check the details for you.           11:00 AM, 21st Jan                     Mahmudul Hasan                    Ok           11:00 AM, 21st Jan                   Reena                   We sincerely apologize for the inconvenience caused           11:02 AM, 21st Jan                   Reena                   We can see that there is delay in your order.           11:04 AM, 21st Jan                     Mahmudul Hasan                    Any information about expected recised delivery schedule. Actually tomorrow we will be out of home. That's why please reschedule, not tomorrow           11:04 AM, 21st Jan                     Mahmudul Hasan                    I tried to reschedule through WhatsApp service but its not working           11:05 AM, 21st Jan                   Reena                   Thank you for your patience.           11:10 AM, 21st Jan                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you. We would request you to instruct the courier agent to deliver the items on specific date/time.           11:12 AM, 21st Jan                     Mahmudul Hasan                    Ok, thanks for guidance. Hope delivery agent will coordinate before delivery date so that we can ensure our presence for payment as well.           11:15 AM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           11:15 AM, 21st Jan                     Mahmudul Hasan                    No thank. Much appreciated           11:16 AM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:17 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610823