Subject: Ticket Assigned - Conversation with Muhammad Javaid Iqbal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 07:17:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Javaid Iqbal Muhammad Javaid Iqbal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi muhammad javaid iqbal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411116877 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 20/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:52 AM, 21st Jan                   Reena                   Hi Muhammad, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           10:54 AM, 21st Jan                     Muhammad Javaid Iqbal                    Hi           10:55 AM, 21st Jan                     Muhammad Javaid Iqbal                    I was wondering my order is still placed from 18th January           10:56 AM, 21st Jan                     Muhammad Javaid Iqbal                    I was spouse to get it by yesterday           10:56 AM, 21st Jan                   Reena                   We can see that you are contacting us regarding the order number 9411116877.           10:58 AM, 21st Jan                   Reena                   It will just take a moment to check the details for you.           10:58 AM, 21st Jan                   Reena                   We sincerely apologize for the delay response.           11:03 AM, 21st Jan                   Reena                   We are truly sorry to see that your order has already been delayed.           11:04 AM, 21st Jan                     Muhammad Javaid Iqbal                    It's really bad experience this time           11:05 AM, 21st Jan                   Reena                   We can understand your disappointment.           11:06 AM, 21st Jan                     Muhammad Javaid Iqbal                    If there is any issue or order is out of stock, at least cancel my order or let me know for that           11:07 AM, 21st Jan                   Reena                   Kindly note that we are going to escalate it to the warehouse team to expedite the processing so that it could be ready for the collection at the earliest.           11:10 AM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           11:13 AM, 21st Jan                     Muhammad Javaid Iqbal                    No Thanks           11:13 AM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:16 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610817