Subject: Ticket Assigned - Conversation with Qais
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 07:08:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Qais Qais                    Hello           10:42 AM, 21st Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:42 AM, 21st Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:42 AM, 21st Jan                     Qais                    1           10:42 AM, 21st Jan                   MAX KW Whatsapp BOT                    Hello Qais , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:42 AM, 21st Jan                     Qais                    1           10:42 AM, 21st Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           10:42 AM, 21st Jan                     Qais                    8411406752           10:43 AM, 21st Jan                   MAX KW Whatsapp BOT                    ? Congrats, your order is     Placed    Your estimated delivery date is 22/01/2023    If you wish to cancel your order, please follow below link.  https://maxfashion.app.link/pBWvEaJlLwb    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            10:43 AM, 21st Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:43 AM, 21st Jan                     Qais                    2           10:44 AM, 21st Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:44 AM, 21st Jan                     Qais                    1           10:44 AM, 21st Jan                   MAX KW Whatsapp BOT                   Please enter your email address           10:44 AM, 21st Jan                     Qais                    [email-masked]           10:44 AM, 21st Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           10:44 AM, 21st Jan                     Qais                    Ok           10:45 AM, 21st Jan                   Reena                   Hi Qais, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           10:46 AM, 21st Jan                     Qais                    ?           10:46 AM, 21st Jan                   Reena                   We can see that you are contacting us regarding the order number 8411406752.           10:46 AM, 21st Jan                     Qais                    Yes           10:46 AM, 21st Jan                   Reena                   It will just take a moment to check the details for you.           10:46 AM, 21st Jan                     Qais                    Can u tell me the time like what time will my order arrives tomorrow           10:47 AM, 21st Jan                   Reena                   We would like to inform you that your order has been placed successfully and your expected delivery date is 22 Jan, 2023.           10:48 AM, 21st Jan                     Qais                    Yes ik that but when will the order arrive           10:48 AM, 21st Jan                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:49 AM, 21st Jan                   Reena                   We would like to inform you that our courier partner always makes 3 delivery attempts on 3 different days to deliver the order.           10:49 AM, 21st Jan                     Qais                    Alright           10:50 AM, 21st Jan                     Qais                    So on which email would u send the notification           10:50 AM, 21st Jan                   Reena                   We would like to inform you that you will receive an email notification on your registered e-mail id.           10:51 AM, 21st Jan                     Qais                    Lets say if I forget to open my email would i be able to track tye order from the app           10:52 AM, 21st Jan                     Qais                    Max app           10:52 AM, 21st Jan                   Reena                   We pleased to inform you that you can also track your order by app.           10:53 AM, 21st Jan                     Qais                    That’s awesome and from where will my order come i ment from which branch           10:54 AM, 21st Jan                   Reena                   We would like to inform you that courier has not been assigned yet the order is still in processing stage. Once the consignment will be generated you will be notified by e-mail along with courier tracking details.           10:57 AM, 21st Jan                   Reena                   And, the same will also reflect in your app.           10:57 AM, 21st Jan                     Qais                    Alright thank u soo much ❤️           10:58 AM, 21st Jan                     Qais                    U made it easy for me to understand           10:58 AM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           10:58 AM, 21st Jan                     Qais                    I was hella confused           10:58 AM, 21st Jan                     Qais                    Yes i would like to know there is no delivery charges right           10:59 AM, 21st Jan                     Qais                    Because in app it says only 7 kd witch is the amount of the sneaker that i ordered           10:59 AM, 21st Jan                   Reena                   We would like to inform you that there is no delivery charges in your Id 8411406752           11:01 AM, 21st Jan                     Qais                    Alrighty           11:01 AM, 21st Jan                     Qais                    Thank u soo much reena           11:02 AM, 21st Jan                     Qais                    Really your service is ?           11:02 AM, 21st Jan                     Qais                    ❤️           11:02 AM, 21st Jan                   Reena                   Please let us know if we can assist you any other queries.           11:03 AM, 21st Jan                     Qais                    No thanks           11:03 AM, 21st Jan                     Qais                    ❤️           11:03 AM, 21st Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:07 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610777