Subject: Ticket Assigned - Conversation with Dubai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 10:48:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dubai Dubai                    Hi           02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Dubai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:40 PM, 20th Jan                     Dubai                    3           02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:40 PM, 20th Jan                     Dubai                    2           02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:40 PM, 20th Jan                     Dubai                    1           02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:40 PM, 20th Jan                     Dubai                    [email-masked]           02:40 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:40 PM, 20th Jan                     Dubai                    I want to ask           02:40 PM, 20th Jan                     Dubai                    How can I know if I have been refunded           02:41 PM, 20th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           02:42 PM, 20th Jan                   Reena                   We can see that you are contacting us regarding the refund information.           02:43 PM, 20th Jan                   Reena                   We have checked and as we can see a refund amount of AED 168 has been successfully processed on to the original mode of payment. An email notification regarding the same was sent to your email address.           02:45 PM, 20th Jan                     Dubai                    Yes           02:45 PM, 20th Jan                     Dubai                    Ok           02:46 PM, 20th Jan                   Reena                   We would like to inform you that Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           02:46 PM, 20th Jan                   Reena                   Please let us know if we can assist you any other queries.           02:46 PM, 20th Jan                     Dubai                    Thank you           02:46 PM, 20th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:47 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5608820