Subject: Ticket Assigned - Conversation with Omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 07:23:06 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omer Omer                    hi           11:05 AM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:05 AM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Omer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:06 AM, 20th Jan                     Omer                    1           11:06 AM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:06 AM, 20th Jan                     Omer                    9411265547           11:06 AM, 20th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012023001099    You can also easily track your order from My Account > Order History.             11:06 AM, 20th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:06 AM, 20th Jan                     Omer                    2           11:06 AM, 20th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:06 AM, 20th Jan                     Omer                    1           11:06 AM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:06 AM, 20th Jan                     Omer                    [email-masked]           11:07 AM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:07 AM, 20th Jan                   Reena                   Hi Omer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           11:09 AM, 20th Jan                   Reena                   We can see that you are contacting us regarding the order status.           11:09 AM, 20th Jan                     Omer                    Hi Reena           11:10 AM, 20th Jan                   Reena                   We can see that you are contacting us regarding the order Id 9411265547.           11:11 AM, 20th Jan                     Omer                    I want to know why order is cancelled           11:12 AM, 20th Jan                   Reena                   It will just take a moment to check the details for you.           11:12 AM, 20th Jan                     Omer                    I Ordered two items           11:13 AM, 20th Jan                     Omer                    one of the items is cancelled.           11:13 AM, 20th Jan                   Reena                   We would like to inform you that his order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.           11:13 AM, 20th Jan                   Reena                   You are still going to receive the remaining items.           11:14 AM, 20th Jan                   Reena                   We will not be happy either if you receive bad items in your order, this is the reason why these one item was cancelled.           11:15 AM, 20th Jan                     Omer                             11:17 AM, 20th Jan                     Omer                    in that case it should be removed from the website           11:17 AM, 20th Jan                   Reena                   We sincerely apologize for the inconvenience caused.           11:18 AM, 20th Jan                   Reena                   We would like to inform you that due to technical glitch the website may not get updated we will update the website.           11:19 AM, 20th Jan                   Reena                   Please let us know if we can assist you any other queries.           11:20 AM, 20th Jan                     Omer                    no           11:21 AM, 20th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:22 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5608269