Subject: New Reply Received - Important
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 14:22:40 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Important  Ticket comment <div dir="auto">Please tell me the process of return &amp; refund? </div>
<div dir="auto">Because I can’t wear an incomplete outfit. Obviously. </div>
<div dir="auto"><br></div>
<div dir="auto">Or if possible deliver the complete dress to me. And take this incomplete dress back in return. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards. </div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 19 Jan 2023 at 18:15, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Risham,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused and for the delay. This is definitely not the experience we wish you had when shopping on our website.<br><br>We would like to inform you that we will not be able to send the belt separately. We would like to offer you a 15 AED compensation voucher for the incomplete item, please confirm if you do accept it or you can return and get refunded.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team.</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606599