Subject: New Reply Received - Not the exact item ordered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 12:51:52 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Not the exact item ordered  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Any update and I need to return the package to get the exact item showing on the photo with the logo.</div>
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<div class="MsoNormal"><b><span style="color:#2F5496">“Effective from 16th April 2021, VAT shall be applicable as per new Government regulation in the Sultanate of Oman. All services will be subject to (5%) VAT at the rate”.</span></b></div>
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<b><span style="font-size:10.0pt;color:red;mso-fareast-language:ZH-CN">Please always copy your emails</span></b><b><span style="font-size:10.0pt;color:navy;mso-fareast-language:ZH-CN">
</span></b><b><span style="font-size:10.0pt;color:red;mso-fareast-language:ZH-CN">to</span></b><b><span style="font-size:10.0pt;color:#0000CC;mso-fareast-language:ZH-CN">
</span></b><a href="mailto:[email-masked]" rel="noreferrer"><b><span style="font-size:10.0pt;color:#0563C1;mso-fareast-language:ZH-CN">[email-masked]</span></b></a><span lang="EN-GB"></span>
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<span style="font-size:10.0pt;color:#1F3864;mso-fareast-language:ZH-CN">Thank n B’Rgds,</span><span lang="EN-GB" style="color:#1F3864"></span>
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<div class="MsoNormal"><span style="font-size:13.0pt;color:#203864">Navod Costha </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#203864">Operations Supervisor – Oman</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#203864">Kanoo Shipping </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#203864">(As Agents Only) </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#203864">A Division of Yusuf Bin Ahmed Kanoo &amp; Co.</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#203864">P.O. Box 310, Muscat, Sultanate of Oman</span></div>
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<span style="font-size:10.0pt;color:#203864">T. +968 2542 7052 | M. +968 9214 1370</span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#203864">F. +968 2421 0353 | D. +968 2542 7052</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;color:blue">[email-masked]</span></a><span style="font-size:10.0pt;color:#44546A">
</span><span style="font-size:10.0pt;color:#203864">| </span><a href="http://www.kanooshipping.com/" rel="noreferrer"><span style="font-size:10.0pt;color:#203864">kanooshipping.com</span></a><u><span style="font-size:10.0pt;color:#203864">
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<span lang="EN-SG" style="font-size:10.0pt;color:#002060"><img width="498" height="85" style="width:5.1875in;height:.8819in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTgwMDYzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hsgRrd_SFqpCXs9iv2DQ456_k0hNKwhqSKuW_5HtNxM" data-id="2044009800638"></span><span style="font-size:12.0pt;color:navy"></span>
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<span style="font-size:10.0pt;color:#44546A">All business transactions are subject to Kanoo Shipping’s Standard Terms and Conditions for Agency Services, a copy of which is available on request.</span><span style="color:#1F497D"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 19, 2023 10:05 AM<br>
<b>To:</b> Navod Costha &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5604666] - Not the exact item ordered</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Navod,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Centrepoint Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5604666:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5604666