Subject: Ticket Assigned - Conversation with Aya Adel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 12:36:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Adel Aya Adel                    2           04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello Aya Adel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:06 PM, 19th Jan                     Aya Adel                    2           04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 19th Jan                     Aya Adel                    2           04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:06 PM, 19th Jan                     Aya Adel                    1           04:06 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:06 PM, 19th Jan                     Aya Adel                    [email-masked]           04:07 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:07 PM, 19th Jan                   Reena                   Hi Aya, Good Evening. Thank you for contacting Max. My name is Reena. We would be happy to help you           04:08 PM, 19th Jan                     Aya Adel                    Hello i have made a return request for a stroller but i cant backed agian           04:08 PM, 19th Jan                     Aya Adel                    It was from center point           04:09 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding returns process.           04:09 PM, 19th Jan                     Aya Adel                    Yes           04:10 PM, 19th Jan                     Aya Adel                    So ?           04:10 PM, 19th Jan                   Reena                   It will just take a moment to check the details for you.           04:10 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the order Id 8410792346 and the return request has been created for the Giggles Tulip Khaki Convertible Stroller Cum Bassinet with 3 Position Reclining Seat.           04:12 PM, 19th Jan                     Aya Adel                    Yes my question is that i cant packed it back in to its box           04:13 PM, 19th Jan                   Reena                   We would request you to please pack the item in normal packaging.           04:14 PM, 19th Jan                     Aya Adel                    Not at it’s packing           04:15 PM, 19th Jan                     Aya Adel                    ?           04:15 PM, 19th Jan                   Reena                   We would request you to please share us the images.           04:19 PM, 19th Jan                     Aya Adel                             04:20 PM, 19th Jan                     Aya Adel                             04:20 PM, 19th Jan                     Aya Adel                    I couldn’t put this 2 peices togather in the box           04:20 PM, 19th Jan                   Reena                   Thank You for sharing the images.           04:21 PM, 19th Jan                   Reena                   We would request you to please elaborate the reason for returning the item.           04:24 PM, 19th Jan                     Aya Adel                    So can i put one of them at the box and the other in a big blastic bag           04:24 PM, 19th Jan                     Aya Adel                    It is too big for me           04:24 PM, 19th Jan                     Aya Adel                    And heavy           04:24 PM, 19th Jan                     Aya Adel                    It cant get in to the car bag           04:25 PM, 19th Jan                   Reena                   We would request you to please put the item separately.           04:26 PM, 19th Jan                     Aya Adel                    Ok so i will put one of them in to a blastic bag           04:26 PM, 19th Jan                     Aya Adel                    I want a clear answer please           04:26 PM, 19th Jan                   Reena                   We would like to inform you that you can put the 1 piece in the box and another one in plastic bag. Please make sure to hand over both the parts to courier agent.           04:29 PM, 19th Jan                     Aya Adel                    Ok           04:30 PM, 19th Jan                     Aya Adel                    Don’t worry           04:30 PM, 19th Jan                     Aya Adel                             04:30 PM, 19th Jan                     Aya Adel                    Do you want this paper too to put on the box           04:30 PM, 19th Jan                   Reena                   We would like to inform you that you can put the paper inside the box.           04:32 PM, 19th Jan                   Reena                   Please let us know if we can assist you any other queries.           04:34 PM, 19th Jan                     Aya Adel                    Thank you           04:34 PM, 19th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:35 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606311