Subject: Ticket Assigned - Conversation with Eman
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 12:33:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Eman                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  eman Bot:  Hi eman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711158351 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0119230004480     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455294269            04:07 PM, 19th Jan                   Reena                   Hi Eman, Good Evening. Thank you for contacting Max. My name is Reena. We would be happy to help you           04:09 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the order status.           04:10 PM, 19th Jan                     Eman                    i want to know where my order is, it was supposed to be delivered 20 minutes ago           04:10 PM, 19th Jan                     Eman                    I waited enough, I will not be at home to recieve the delivery. You can deliver it to me tomorrow           04:12 PM, 19th Jan                   Reena                   We sincerely apologize for inconvenience caused to you.           04:13 PM, 19th Jan                   Reena                   It will just take a moment to check the details for you.           04:13 PM, 19th Jan                   Reena                   Thank you for your patience.           04:15 PM, 19th Jan                     Eman                    what seems to be the trouble?           04:17 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the order Id. 4711158351. Your order already on its way and will be delivered soon.           04:17 PM, 19th Jan                     Eman                    i am not at home anymore, i cant recieve the order. please deliver it tomorrow           04:18 PM, 19th Jan                   Reena                   You can track the order on the following link: https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0119230004480 with the tracking number FC0119230004480.           04:18 PM, 19th Jan                     Eman                    please deliver it tomrrow           04:19 PM, 19th Jan                   Reena                   We would like to inform you that before attempting the delivery of your products, our courier agent will contact you.           04:20 PM, 19th Jan                   Reena                   We would request you to instruct the courier agent to deliver the items in specific day/time.           04:20 PM, 19th Jan                     Eman                    ok how to contact them?           04:20 PM, 19th Jan                   Reena                   We would like to inform you that our courier agent will contact you before attempting the delivery, you can instruct the courier agent to deliver in specific day/time.           04:24 PM, 19th Jan                   Reena                   Hi Eman, I'm not getting a response from you. Are we still connected?           04:26 PM, 19th Jan                   Reena                   Hi Eman, I have not received a response from you still, please confirm if we are still connected?           04:28 PM, 19th Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           04:30 PM, 19th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:31 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606291