Subject: Ticket Assigned - Conversation with Kevin Ray Albert Dajan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:54:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kevin Ray Albert Dajan Kevin Ray Albert Dajan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  kevin ray albert dajan Bot:  Hi kevin ray albert dajan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585977056            02:33 PM, 19th Jan                   Reena                   Hi Kevin, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           02:37 PM, 19th Jan                     Kevin Ray Albert Dajan                    Hi           02:37 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the returns process.           02:37 PM, 19th Jan                     Kevin Ray Albert Dajan                    I received an item ordered yesterday and the item delivered was not the design I selected. I processed a return request already and I would like to ask if this item that I was trying to order is really in stock.           02:38 PM, 19th Jan                     Kevin Ray Albert Dajan                    Because what happened is that the box for the item is correct but when I opened it, it contained a differently design item.           02:39 PM, 19th Jan                   Reena                   We sincerely apologize for the inconvenience caused to you.           02:40 PM, 19th Jan                   Reena                   It will just take a moment to check the details for you.           02:40 PM, 19th Jan                     Kevin Ray Albert Dajan                    I was delivered a Kermit the frog designed shoes instead of the camouflage patterned accent           02:40 PM, 19th Jan                     Kevin Ray Albert Dajan                             02:42 PM, 19th Jan                     Kevin Ray Albert Dajan                    This was the design pattern I ordered.           02:42 PM, 19th Jan                   Reena                   Please allow us a moment to check the details for you.           02:43 PM, 19th Jan                     Kevin Ray Albert Dajan                    But what I received was this design, which I didn't order           02:44 PM, 19th Jan                     Kevin Ray Albert Dajan                             02:44 PM, 19th Jan                     Kevin Ray Albert Dajan                    It had the correct box but the content inside was wrong.           02:45 PM, 19th Jan                     Kevin Ray Albert Dajan                    Might be the packer didn't check the contents inside the box or they Internationally put another item inside the box and replaced the supposed correct item with another item           02:47 PM, 19th Jan                   Reena                   Please accept our full apologies for the inconvenience caused.           02:47 PM, 19th Jan                     Kevin Ray Albert Dajan                    I was so excited to receive it yesterday but it only led to disappointment.           02:48 PM, 19th Jan                     Kevin Ray Albert Dajan                    I would like to ask again, is this camo design still available or not?           02:48 PM, 19th Jan                   Reena                   We would like to inform you that the item Adidas Men's Sneakers with Lace-Up Closure is available at the store. Please find the below attachment.           02:49 PM, 19th Jan                   Reena                            02:49 PM, 19th Jan                     Kevin Ray Albert Dajan                    Okay. Thanks. Will trt to check it there. Are those size eu42?           02:50 PM, 19th Jan                     Kevin Ray Albert Dajan                    Sizes eu42?           02:50 PM, 19th Jan                   Reena                   We would like to inform you that this item is available at the store in size 42.           02:51 PM, 19th Jan                     Kevin Ray Albert Dajan                    Okay. Thanks           02:51 PM, 19th Jan                   Reena                   Please let us know if we can assist you any other queries.           02:52 PM, 19th Jan                     Kevin Ray Albert Dajan                    Only that. Nothing else           02:52 PM, 19th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:53 PM, 19th Jan                     Kevin Ray Albert Dajan                    Have a great day as we           02:53 PM, 19th Jan                     Kevin Ray Albert Dajan                    Well           02:53 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605857