Subject: Ticket Assigned - Conversation with Safwan Dxb
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:23:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safwan Dxb Safwan Dxb                    Hello           02:00 PM, 19th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:00 PM, 19th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:00 PM, 19th Jan                     Safwan Dxb                    English           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:01 PM, 19th Jan                     Safwan Dxb                    1           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                    Hello Safwan Dxb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:01 PM, 19th Jan                     Safwan Dxb                    2           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:01 PM, 19th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:01 PM, 19th Jan                     Safwan Dxb                    2           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:01 PM, 19th Jan                     Safwan Dxb                    1           02:01 PM, 19th Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:01 PM, 19th Jan                     Safwan Dxb                    Can u connect in phone           02:02 PM, 19th Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:02 PM, 19th Jan                     Safwan Dxb                    [email-masked]           02:02 PM, 19th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:02 PM, 19th Jan                     Safwan Dxb                    Can make phone call           02:02 PM, 19th Jan                   Reena                   Hi Safwan, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           02:07 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the returns process.           02:08 PM, 19th Jan                     Safwan Dxb                    Yess can make arrangements for the change of size           02:10 PM, 19th Jan                     Safwan Dxb                    I ordered 44 size but I want 45           02:10 PM, 19th Jan                     Safwan Dxb                    Can u help me to make changes in size           02:10 PM, 19th Jan                   Reena                   It will just take a moment to check the details for you.           02:11 PM, 19th Jan                     Safwan Dxb                    Yess sure           02:11 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the order Id 9411127395.           02:13 PM, 19th Jan                   Reena                   Hi Safwan, I'm not getting a response from you. Are we still connected?           02:17 PM, 19th Jan                   Reena                   Hi Safwan, I have not received a response from you still, please confirm if we are still connected?           02:19 PM, 19th Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           02:21 PM, 19th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:21 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605728