Subject: Ticket Assigned - Conversation with Hawraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 10:16:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hawraa Hawraa                    2           01:40 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:40 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello Hawraa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:41 PM, 19th Jan                     Hawraa                    2           01:41 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:41 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:41 PM, 19th Jan                     Hawraa                    2           01:42 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:42 PM, 19th Jan                     Hawraa                    1           01:42 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           01:42 PM, 19th Jan                     Hawraa                    [email-masked]           01:42 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:42 PM, 19th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           01:47 PM, 19th Jan                     Hawraa                    Hi reena           01:47 PM, 19th Jan                     Hawraa                    I got credit back after my refund           01:47 PM, 19th Jan                   Reena                   We can see that you are contacting us regarding the returns information.           01:47 PM, 19th Jan                     Hawraa                    How many days will it last ? And can i get cash back instead?           01:47 PM, 19th Jan                   Reena                   It will just take a moment to check the details for you.           01:48 PM, 19th Jan                   Reena                   In order to assist you accordingly, we would request you to please specify the order number.           01:53 PM, 19th Jan                   Reena                   Dear Customer, I'm not getting a response from you. Are we still connected?           01:56 PM, 19th Jan                     Hawraa                    Yes           01:57 PM, 19th Jan                     Hawraa                             01:58 PM, 19th Jan                     Hawraa                    The second one           01:58 PM, 19th Jan                   Reena                   Please allow as a moment to check the details for you.           01:59 PM, 19th Jan                   Reena                   We would like to inform you that as you have returned your item by online so  the refund has been processed in my credit.           02:04 PM, 19th Jan                     Hawraa                    Ok           02:04 PM, 19th Jan                     Hawraa                    For how long           02:04 PM, 19th Jan                   Reena                   We would like to inform you that my credits will be valid for the 1 year.           02:05 PM, 19th Jan                     Hawraa                    Is their end date for the refund           02:05 PM, 19th Jan                     Hawraa                    K           02:05 PM, 19th Jan                     Hawraa                    Thanks           02:05 PM, 19th Jan                   Reena                   We would like to inform you that my credit will be valid for the 1 year and there will be no end date.           02:09 PM, 19th Jan                   Reena                   Please let us know if we can assist you any other queries.           02:11 PM, 19th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:15 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5605701