Subject: Note Added - [#5555405] Order 9587832876 (1 year warranty)
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 09:25:01 +0000

Hi ,    Deepak Kumar Shah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5555405    Subject:  Order 9587832876 (1 year warranty)   Requester: Dua.ayesha2696    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Akshay,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We try to find the spare but it’s not available in our Whr.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="color:black">|</span></b><b><span lang="EN-GB" style="color:#C00000">Mobile</span></b><span lang="EN-GB" style="color:black">
 +971559677896</span><span lang="EN-US"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
www.babyshopstores.com</a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
www.landmarkgroup.com</a></span>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 16 January 2023 11:31 AM<br>
<b>To:</b> Deepak Kumar Shah &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5555405] - Order 9587832876 (1 year warranty)</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM855AD1CF280149C1B7DF48B8A860A5B1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Deepak Kumar Shah</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Any update on the below.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTY4MTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3zepYdIJNAoyrnZQCWL20zOjdkH4WC7uUvE7d0mn35A" data-id="2044009681259" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 13, 2023 2:24 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5555405] - Order 9587832876 (1 year warranty)</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Ankur,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We are providing warranty on manufacture defect not in any physical damage.</span></div>
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<div class="MsoNormal"><span lang="EN-US">But still ill try to find if any basket are available in Whr or not than ill update you.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.425in;height:.5416in" id="x_image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTY4MTI1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zTIlMeVp6FRkIlLIZPVoBNEoJcVMLBMvq_1kEtbCQc0" data-id="2044009681258"></span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="color:black">|</span></b><b><span lang="EN-GB" style="color:#C00000">Mobile</span></b><span lang="EN-GB" style="color:black">
 +971559677896</span><span lang="EN-US"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
www.babyshopstores.com</a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
www.landmarkgroup.com</a></span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 13 January 2023 2:15 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Kumar Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5555405] - Order 9587832876 (1 year warranty)</span>
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<div class="MsoNormal"><span lang="EN-US">++<a id="OWAAM87255C9281E24EB9BDE2B9428249B578" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Deepak Kumar Shah</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Hi Deepak,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please share your understanding on below query:</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,<br>
Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 13 January 2023 1:42 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5555405] - Order 9587832876 (1 year warranty)</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM64D1C8EA203F4047AFDCBF056E76A6A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Check and advise.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTY4MTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3zepYdIJNAoyrnZQCWL20zOjdkH4WC7uUvE7d0mn35A" data-id="2044009681259" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 7:33 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5555405] - Order 9587832876 (1 year warranty)</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​Hi Team,<br>
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Problem Statement:  ​Damaged <br>
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Order Date : ​September 26, 2022<br>
Order ID: ​9587832876</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
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Item ID: 163607453<br>
Giggles Tulip Khaki Convertible Stroller Cum Bassinet with 3 Position Reclining Seat (Upto 3 years)<br>
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Assistance Required: Repair/ Replace<br>
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Issue Description: Customer emailed us informing that the product is damaged and has 1 year warranty. Cx also shared with us the image/video of the product.<br>
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Now customer is asking for repair/ exchange the item. So we request you to check this concern and let us know about the future course of action.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">zai</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5555405:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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