Subject: Ticket Assigned - Conversation with Sanju
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 08:45:03 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanju Sanju                    Hello           12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello Sanju , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:15 PM, 17th Jan                     Sanju                    3           12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:15 PM, 17th Jan                     Sanju                    2           12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:15 PM, 17th Jan                     Sanju                    1           12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:15 PM, 17th Jan                     Sanju                    [email-masked]           12:15 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:15 PM, 17th Jan                   Reena                   Hi Sanju, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           12:19 PM, 17th Jan                     Sanju                    I want to know about my refund           12:19 PM, 17th Jan                   Reena                   We can see that you are contacting us regarding refund information.           12:20 PM, 17th Jan                     Sanju                    order no 9406375208           12:20 PM, 17th Jan                   Reena                   It will just take a moment to check the details for you.           12:20 PM, 17th Jan                     Sanju                    Still I didn’t receive my refund           12:21 PM, 17th Jan                   Reena                   We have checked and as we can see a refund amount of AED 27 has been successfully processed on 28 Dec, 2022 to the original mode of payment. An email notification regarding the same was sent to your email address.           12:22 PM, 17th Jan                     Sanju                    But still I didn’t receive in my account           12:23 PM, 17th Jan                     Sanju                    How long it ll take           12:23 PM, 17th Jan                   Reena                   We would request you to please allow us a moment to check the details for you.           12:24 PM, 17th Jan                     Sanju                    Ok           12:24 PM, 17th Jan                   Reena                   We have processed the refund of amount AED 27. We would like to inform you that the your RRN number is. 236212020434.           12:28 PM, 17th Jan                   Reena                   We would request you to share the same with the bank to check the refund.           12:29 PM, 17th Jan                     Sanju                    Ok           12:29 PM, 17th Jan                   Reena                   Please let us know if we can assist you any other queries.           12:29 PM, 17th Jan                   Reena                   Hi Sanju, I'm not getting a response from you. Are we still connected?           12:34 PM, 17th Jan                   Reena                   Hi Sanju, I have not received a response from you still, please confirm if we are still connected?           12:38 PM, 17th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:40 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5597302