Subject: Ticket Assigned - Conversation with ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 08:43:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? ??                    Hi           12:20 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:20 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:21 PM, 17th Jan                     ??                    1           12:21 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Hello ?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:21 PM, 17th Jan                     ??                    1           12:21 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:21 PM, 17th Jan                     ??                    9410706855           12:21 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623002445    You can also easily track your order from My Account > Order History.             12:21 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:21 PM, 17th Jan                     ??                    2           12:22 PM, 17th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:22 PM, 17th Jan                     ??                    1           12:22 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:22 PM, 17th Jan                     ??                    [email-masked]           12:23 PM, 17th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:23 PM, 17th Jan                   Reena                   Hi Madhuri,, Good Afternoon. Thank you for contacting Centrepoint. My name is Reena. We would be happy to help you           12:25 PM, 17th Jan                     ??                    By when my order will be delivered?           12:26 PM, 17th Jan                     ??                    It is mentioned, rescheduled but no date n time           12:26 PM, 17th Jan                   Reena                   We can see that you are contacting us regarding order status.           12:27 PM, 17th Jan                     ??                    Yes           12:27 PM, 17th Jan                   Reena                   It will just take a moment to check the details for you.           12:27 PM, 17th Jan                     ??                    Ok           12:27 PM, 17th Jan                   Reena                   We sincerely apologize for inconvenience caused, we can see that there is delay in your order.           12:32 PM, 17th Jan                     ??                    Ok, now by when will I get it?           12:32 PM, 17th Jan                   Reena                   As per tracking, we can see that delivery has been scheduled for future date.           12:33 PM, 17th Jan                     ??                    Future date? Is it for today?           12:33 PM, 17th Jan                   Reena                   We would request you to please confirm us your contact number.           12:34 PM, 17th Jan                     ??                    This is same 0523507344           12:34 PM, 17th Jan                   Reena                   Please accept our full apology for the delay.           12:35 PM, 17th Jan                     ??                    It’s ok, I just need to know by when will it be delivered?           12:36 PM, 17th Jan                   Reena                   We have forwarded your query to the concerned team and will be try to deliver your order as soon as possible.           12:37 PM, 17th Jan                     ??                    Hmm           12:37 PM, 17th Jan                   Reena                   Please let us know if we can assist you any other queries.           12:37 PM, 17th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:40 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5597299