Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 04:56:02 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">
<div>Hi,</div>your team member came yesterday for pick up the product.now i need my money back which I paid you through my credit card.</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 16 Jan 2023 at 11:21, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5584932</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Reena kumari : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Mohamed,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">You can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">- You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any Splash/Centrepoint store across the UAE.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash/Centrepoint store in the UAE.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div>​<br>
</div>
<div dir="ltr">If you wish us to create a return request on your behalf, please get back to us with items name.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team</div>
</div></div>
<div></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584932