Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 12:40:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Had a complain regarding product delivered online           03:35 PM, 16th Jan                   Reena                   Dear Customer, Good Afternoon. Thank you for contacting Homecentre. My name is Reena. We would be happy to help you           03:36 PM, 16th Jan                   Reena                   We would request you to Please elaborate your concern for assistance.           03:37 PM, 16th Jan                   Reena                   In order to assist you accordingly, we would request you to please share us your order number and registered e-mail id.           03:41 PM, 16th Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:47 PM, 16th Jan                   Reena                   Dear Customer, I have not received a response from you still, plea
 se confirm if we are still connected?           03:49 PM, 16th Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Homecentre in case of any unanswered query.           03:52 PM, 16th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.    Have a wonderful day.           03:54 PM, 16th Jan                     User                    I had purchased planter           03:58 PM, 16th Jan                     User                    Total 18 planters ordered online           03:58 PM, 16th Jan                     User                    Out of which 2 got automatically cancelled and 4 were broken           03:59 PM, 16th Jan                     User                    We had planned to gift it in one of our occasion... It was embarrassing for us to recieve a comment that the planters were broken from inside when we u
 nwrapped the gift           04:00 PM, 16th Jan                     User                    This is my second experience of broken planters from homecenter           04:00 PM, 16th Jan                     User                    Order no - 8409614262           04:02 PM, 16th Jan                   Reena                   Thank You for sharing your order details. We sincerely apologize for inconvenience caused to you.           04:02 PM, 16th Jan                   Reena                   It will just take a moment to check the details for you.           04:03 PM, 16th Jan                     User                    Yes sure           04:03 PM, 16th Jan                     User                    First when I ordered           04:03 PM, 16th Jan                     User                    First order no - 8408254840           04:05 PM, 16th Jan                     User                    First order had 2 planters broken and second had 4 broken and 2 cancelled ... Please look into it an
 d revert me back with a positive response           04:06 PM, 16th Jan                   Reena                   We sincerely apologize for inconvenience caused to you.           04:06 PM, 16th Jan                   Reena                   We regret to you hear that you have received the damaged item. We would request you to kindly share us the images of damaged item.           04:06 PM, 16th Jan                     User                             04:08 PM, 16th Jan                     User                    This was the image shared by our guest           04:08 PM, 16th Jan                     User                             04:09 PM, 16th Jan                   Reena                   Thank you for sharing the image.           04:10 PM, 16th Jan                   Reena                   Thank you for your patience.           04:15 PM, 16th Jan                     User                             04:16 PM, 16th Jan                     User                    This is from the seco
 nd guest           04:16 PM, 16th Jan                     User                    Waiting for a positive reply           04:19 PM, 16th Jan                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           04:20 PM, 16th Jan                   Reena                   We would like to inform you that we have processed the refund of amount KWD 3 on 16/1/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:20 PM, 16th Jan                   Reena                   We request you to please specify the item name which you have received damaged against the order id 8408254840.           04:21 PM, 16th Jan                     User                    Bobble Ceramic planter           04:22 PM, 16th Jan                     User                    Doorset cylindrical plante
 r with legs..           04:23 PM, 16th Jan                     User                    I do not have image for that as it was for my personal use hence I have not clicked just gave it a benefit of doubt as it was my first purchase online           04:24 PM, 16th Jan                     User                    Thought of complianing when it happened the second time too           04:24 PM, 16th Jan                   Reena                   Thank you for sharing the items name.           04:24 PM, 16th Jan                   Reena                   Please allow us a moment to check the details for you.           04:25 PM, 16th Jan                     User                    Sure           04:25 PM, 16th Jan                     User                    Thanks for the refund of second order...           04:25 PM, 16th Jan                   Reena                   We would like to inform you that we have processed the refund of amount KWD 2.75 on 16/1/2023 and the amount you paid online wil
 l be refunded back to your original payment method within 7- 14 working days.           04:28 PM, 16th Jan                     User                    Thank you so much for the refund ... As I have recieved your positive response I would re-order the item ... Thank you so much           04:29 PM, 16th Jan                   Reena                   Please let us know if we can assist you any other queries.           04:30 PM, 16th Jan                     User                    Yes definitely.. I am happy to receive a positive response from your side           04:33 PM, 16th Jan                   Reena                   Thank You for your feedback.           04:34 PM, 16th Jan                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           04:38 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5594262