Subject: Ticket Assigned - Conversation with Sheeba Bhoopathi
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 11:47:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheeba Bhoopathi Sheeba Bhoopathi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  Hi Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  sheeba bhoopathi Bot:  Hi sheeba bhoopathi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  525733198            03:24 PM, 16th Jan                   Reena                   Hi Sheeba, Good Afternoon. Thank you for contacting Max. My name is Reena. We would be happy to help you           03:27 PM, 16th Jan                   Reena                   As we can see you are contacting us regarding return process.           03:28 PM, 16th Jan                   Reena                   We would like to inform you that you can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           03:31 PM, 16th Jan                   Reena                   You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:32 PM, 16th Jan                   Reena                   We would like to inform you can now drop off your return to any Max store across the UAE.           03:33 PM, 16th Jan                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:34 PM, 16th Jan                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:34 PM, 16th Jan                   Reena                   Kindly do let us know if we can assist you with anything else today.           03:38 PM, 16th Jan                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:39 PM, 16th Jan                   Reena                   Hi Sheeba, I have not received a response from you still, please confirm if we are still connected?           03:42 PM, 16th Jan                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           03:44 PM, 16th Jan                   Reena                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           03:46 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5593982