Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 09:51:13 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   Hello           03:25 PM, 12th Jan      

              
 User 
                   You told me that you'll bring another chair for me (which was broken when it's delivered)  and until now I didn't get it           03:26 PM, 12th Jan      

            
 Mohammad                   Dear Customer, Good Afternoon, Thank you for contacting Homecentre. My name is Khalid, I will be happy to assist you.           03:28 PM, 12th Jan 

            
 Mohammad                   We can see that you are contacting us regarding the chair replacement.           03:29 PM, 12th Jan 

              
 User 
                   Exactly           03:30 PM, 12th Jan      

              
 User 
                   No one either called me, this is my phone number 99222259           03:30 PM, 12th Jan      

            
 Mohammad                   Thank you for sharing the contact number. Could you please provide us the order number or email id to check the details.           03:30 PM, 12th Jan 

              
 User 
                   [email-masked]           03:32 PM, 12th Jan      

            
 Mohammad                   Thank you for sharing the email id.           03:32 PM, 12th Jan 

            
 Mohammad                   Please allow us a moment to check the details for you.           03:32 PM, 12th Jan 

              
 User 
                   Okay           03:32 PM, 12th Jan      

            
 Mohammad                   We checked and found that you order Warden 4-Seater Wooden Top Dining Set under the order id 8409102359. Please confirm us if you are talking about for the same.           03:35 PM, 12th Jan 

              
 User 
                   Exactly           03:35 PM, 12th Jan      

            
 Mohammad                   Thank you for the confirmation. Please also confirm us whether you received all chairs damaged or the only one           03:36 PM, 12th Jan 

              
 User 
                   Only one           03:36 PM, 12th Jan      

              
 User 
                   And the workers took it back with them and they told me that they'll replace it tomorrow           03:37 PM, 12th Jan      

              
 User 
                   It has been 3 days           03:37 PM, 12th Jan      

              
 User 
                   And now I've only 3 chairs           03:37 PM, 12th Jan      

              
 User 
                   The 4th they took it back with them           03:37 PM, 12th Jan      

            
 Mohammad                   Thank you for sharing the details. Kindly confirm us if you have been provided with any return receipt from the team.           03:38 PM, 12th Jan 

              
 User 
                   No i didn't           03:38 PM, 12th Jan      

              
 User 
                   They just told me THIS           03:39 PM, 12th Jan      

            
 Mohammad                   We request you to kindly provide us the image of the chairs you received to assist you   further.           03:39 PM, 12th Jan 

              
 User 
                   The broken one?           03:40 PM, 12th Jan      

              
 User 
                   I don't have the chair right now as they took it back with them           03:40 PM, 12th Jan      

            
 Mohammad                   No problem. Kindly provide the image of the remaining chairs.           03:41 PM, 12th Jan 

              
 User 
                   Do you've a phone number?           03:41 PM, 12th Jan      

              
 User 
                   Currently I'm at work and I'll be back after 2 hours           03:42 PM, 12th Jan      

              
 User 
                   I'll send the photo when I'm back           03:42 PM, 12th Jan      

              
 User 
                   I think you should also follow up and contact me by phone as they promised me           03:42 PM, 12th Jan      

              
 User 
                   Not me           03:42 PM, 12th Jan      

              
 User 
                   Thus is unacceptable from home center customers service           03:44 PM, 12th Jan      

            
 Mohammad                   You can send us the photos at our email id [email-masked]           03:44 PM, 12th Jan 

            
 Mohammad                   We truly apologize for the inconvenience caused to you.           03:44 PM, 12th Jan 

            
 Mohammad                   We will escalate this issue to the relevant team to resolve your issue.           03:45 PM, 12th Jan 

            
 Mohammad                   Is there anything else I can assist you with?           03:46 PM, 12th Jan 

            
 Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:49 PM, 12th Jan 

              
 User 
                   I'm waiting           03:49 PM, 12th Jan      

              
 User 
                   I hope someone will call me as they promised before rather than asking me to email you           03:49 PM, 12th Jan      

              
 User 
                   You missed my items and you should follow me to fix it not my issue           03:50 PM, 12th Jan      

            
 Mohammad                   Please be informed that we now have escalated this concern to the relevant team. Kindly allow us some time so that we can do the needful.           03:52 PM, 12th Jan 

            
 Mohammad                   Is there anything else I can assist you with?           03:53 PM, 12th Jan 

              
 User 
                   No           03:55 PM, 12th Jan      

            
 Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 12th Jan 

              
 User 
                   Nothing more           03:56 PM, 12th Jan      

              
 User 
                   I just want my chair and thank you           03:56 PM, 12th Jan      

            
 Mohammad                   It was a pleasure to assist you. Thank you for shopping with Homecentre.  Have a wonderful day.           03:57 PM, 12th Jan 

       

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