Subject: Ticket Assigned - Conversation with -S-
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 09:51:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with -S- -S-                    Hi           07:58 PM, 11th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:58 PM, 11th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:58 PM, 11th Jan                     -S-                    1           07:58 PM, 11th Jan                    Centrepoint KW whatsapp bot                    Hello -S- , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:58 PM, 11th Jan                     -S-                    2           07:58 PM, 11th Jan                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:58 PM, 11th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:58 PM, 11th Jan                     -S-                    2           07:59 PM, 11th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 11th Jan                     -S-                    1           07:59 PM, 11th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:59 PM, 11th Jan                     -S-                    [email-masked]           07:59 PM, 11th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:59 PM, 11th Jan                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Centrepoint. My name is Khalid, I will be happy to assist you.           08:00 PM, 11th Jan                   Mohammad                   We can see that you are contacting us regarding the return process           08:01 PM, 11th Jan                   Mohammad                   We have checked and found a return request under the order id 8407075342 with the tracking number RP0105230004759           08:03 PM, 11th Jan                     -S-                    Yea           08:03 PM, 11th Jan                     -S-                    He didn’t come yet           08:03 PM, 11th Jan                     -S-                    Can he come today or Tomorrow           08:03 PM, 11th Jan                   Mohammad                   We would like to inform you that our team tried to pickup your order 4 times on 4 different days but were unable to collect the order from you.           08:04 PM, 11th Jan                     -S-                    He just texted that he can’t find my address           08:04 PM, 11th Jan                     -S-                    When I contacts there was no response           08:04 PM, 11th Jan                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we can assist you accordingly.           08:04 PM, 11th Jan                     -S-                    https://maps.google.com/maps?q=29.139286041259766,48.117034912109375           08:05 PM, 11th Jan                     -S-                    Mahboula  Block 1  Street 129  Star gym building 34  Opposite Lulu sweets  Near colpop  Floor 2  House 8           08:05 PM, 11th Jan                     -S-                             08:05 PM, 11th Jan                     -S-                    65568872           08:05 PM, 11th Jan                   Mohammad                   Thank for sharing the details.           08:06 PM, 11th Jan                   Mohammad                   We will now escalate your query to the concerned team to arrange the collection as soon as possible.           08:06 PM, 11th Jan                     -S-                    Okay thanks           08:07 PM, 11th Jan                   Mohammad                   Is there anything else I can assist you with?           08:07 PM, 11th Jan                     -S-                    Not           08:07 PM, 11th Jan                     -S-                    No           08:07 PM, 11th Jan                     -S-                    Thanks           08:07 PM, 11th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:07 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576808