Subject: New Reply Received - Missing items order
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 10:30:53 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Missing items order   Ticket comment <div>Your quick reply is highly appreciated <br>
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<div>On 15 Jan 2023, at 10:30 AM, Nevine Aly &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Dear Team,<div><br></div>
<div>Thank you for your prompt response </div>
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<div>I would like to have my missing Pj pants </div>
<div>So appreciate if you send me the full pj set with the same size to to same shipping address </div>
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<div>Thank you <br><div dir="ltr">
<br><blockquote>On 15 Jan 2023, at 9:41 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nevine,<br><br>Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience caused.<br><br>We understand that you were expecting to receive a complete item to arrive to you , and we are very sorry that in this case we were unable to meet your expectations<br><br>We would like to offer you compensation as a voucher in the amount of AED 15 please let us know if you are ok with that.<br><br>We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.<br><br>Feel free to contact us if you need further assistance.<br><br>Thank you,<br>Max Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588710