Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 10:17:05 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Can you please ask someone to come and collect my items for return I'm a guest user<div dir="auto">This is my item</div>
<div dir="auto">
<strong style="font-family:helvetica,arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">Printed Denim Bomber Trucker Jacket with Long Sleeves and Pockets XXL</strong><br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jan 15, 2023, 1:48 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Samiya,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">- You can contact our customer support team on 800-62966 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any Max store across the Oman.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Oman.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div>​<br>
</div>
<div dir="ltr">If you want us to create a return request on your behalf, please get back to us with items name.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Thank You,</div>
<div dir="ltr">Max Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5589193