Subject: Re: Amount deducted for the order number -7809040004
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Reena Kumari <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 14 Jan 2023 22:54:59 -0700 (MST)

Dear Malik, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harshita Parmar" <[email-masked]>, "Reena Kumari" <[email-masked]> 
Sent: Wednesday, January 11, 2023 10:54:15 AM 
Subject: Fwd: Amount deducted for the order number -7809040004 

Hi Zeeshan, 

The customer is complaining that the order was cancelled On Validation and the amount was deducted from his account. The orders ids cancelled are 7809031404 & 7809040004. 

PFA the screenshot shared by the customer. Kindly check and process the refund back to customer's account. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Reena Kumari" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 10 January, 2023 15:51:55 
Subject: Amount deducted for the order number -7809040004 

Hi Team, 

Customer has placed the order on Jan 5, 2023 but the order has not been placed successfully as the payment from the credit card used has been unsuccessful however, the amount has been debited from customer account. Customer is reporting that" I would appreciate it if you could look into this matter and transfer my amount BHD 20.000 in my credit". Please find the above below attachment shared by the customer. 

Kindly look into it and do needful. 
Regards, 
Reena