Subject: New Reply Received - Exchange inquiry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 12:26:34 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Exchange inquiry   Ticket comment <div style="direction: ltr">My email- [email-masked]</div>
<div style="direction: ltr">Case #5581000 no one replied to me on gmail. Please check it </div>
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Could you make a return request to return the black jeans I bought ?</div>
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As I previously mentioned, I logged on as a guest and will not be able to do a return request via account. </div>
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Also there are no Centrepoint shops nearby so I won’t be able to drop off the item but I can drop it off at aramex where I first received it, would that work?</div>
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<div style="border-color: rgb(49, 49, 49)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTQxODI4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LP6WXkceMUvVQGquTHcY7Gv9CU6rO4YLRYMaas9KfSU" data-id="2044009418283" style="border-color: rgb(49, 49, 49)" alt="mail.jpeg"></div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 14 Jan 2023, at 06:21, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5582069</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi ​Mariam,<br>
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Thank you for reaching out to us.<br>
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We would be happy to help you but as we checked we are unable to find any order with email id- [email-masked].<br>
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We request you to please confirm us the order number and e-mail Id used to place this order so that we can assist you accordingly.<br>
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Do not hesitate to reach out to us for any further assistance.<br>
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Thank You,<br>
Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582069