Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 08:22:36 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Thank you for the reply. I want to ask as it is still showing on the website. N not only one but 2 pieces available, so can i order again? If i can be assured that a proper item is available in your warehouse. Or if its not available please update your website then. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 14, 2023, 9:53 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mehek,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that  items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these item was cancelled.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584866