Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 06:21:49 +0000

Hi Reena kumari,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Can i purchase it again from max online</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 12 Jan 2023, 10:16 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ali,</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these one item were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5578235