Subject: New Reply Received - Shukran
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 05:45:02 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto">Why can't I use my points after delivery?</div>
<div dir="auto">There should be no waiting period as these have been earned already.</div>
<div dir="auto">This was not the case previously when items were purchased from the stores.</div>
<div dir="auto">Pls clarify.</div>
<div dir="auto">Thanks.</div>
<div dir="auto">Anisa</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue., Jan. 10, 2023, 15:06 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Anisa,</div>
<div><br></div>
<div>Thank you for getting in touch with us.</div>
<div><br></div>
<div>We see that you are contacting regarding the Shukran points that you have gained from your last purchases from our website. </div>
<div><br></div>
<div>We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase. </div>
<div><br></div>
<div>Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.</div>
<div><br></div>
<div>Feel free to get in touch if you need further assistance.</div>
<div><br></div>
<div>Thank You,</div>
<div> Splash Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5570760