Subject: New Reply Received - Wrong item Delivered - Order number 9409719278
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 15:09:45 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item Delivered - Order number 9409719278  Ticket comment <div dir="auto">If it comes under non returnable items then you guys should check before sending the item. The tags are not removed. Why on earth would you send me an used item. The size that I ordered and what was delivered are different. Its your mistake. And the set of 2 bra white bra is used. Thats the Reason i sent pics. The tags are still on. Stop cheating people.<div dir="auto"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jan 10, 2023, 4:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Aalia,</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div> As per the policy, Set of 2 - Padded Demi Bra with Lace Detail and Hook and Eye Closure and Mesh Textured Padded Plunge Bra with Adjustable Straps products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Thank You,</div>
<div>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5570991