Subject: Note Added - [#5544566] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 06:52:07 +0000

Hi ,    Jaquiline Guzman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5544566    Subject:  Returns   Requester: Kaiser.shahzad    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This customer already received the 15% discount however, POS is generating another GV .</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">There is nothing I can do for the customer now. I hope you can close this from your side.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I will liaise with the team to rectify this.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'>Jaquiline de Guzman</span></b></div>
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<span lang="EN-US" style='font-size:12.0pt;font-family:"Candara",sans-serif'><img width="137" height="52" style="width:1.4305in;height:.5416in" id="image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTAzMDYxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6y9eSuFG3ab-fgpFZT0pqyS0Bl6ySi0j_PPEyIfN5mI" data-id="2044009030612"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
 Level-24 Landmark Tower, Dubai Marina, U.A.E <b>| P.O. Box 25030</b> </span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Board:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517 5500
<b>| </b></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Direct:</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971 4 517
</span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>5402</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
<b>|</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>
<b>Mobile:</b></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>50<span style="color:black">-</span>7133203<span style="color:black">
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<b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> Web:</span></b><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>www.babyshopstores.com</span></a></span><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><span lang="EN-US"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>
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<div>From:<span lang="EN-US"> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 6 January 2023 2:57 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5544566] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">++ <a id="OWAAM58DE9C5465E34354B5117E0976672E44" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jaquiline Guzman</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please assist on below customer query…</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">M.Hussain</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 2:01 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5544566] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">+<a id="OWAAM9C1DFD9399DB4F0898E67A07AD9709F7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 1:59 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5544566] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
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Problem Statement: Discount Coupon<br>
Customer Name: Kaiser Shahzad<br>
Email Id:[email-masked]<br>
Contact Number:971507223822</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Store Name: Madina Mall Babyshop Branch<br>
Assistance Required: Quick Assistance Required<br>
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Issue Description: Customer is reporting that "He told us that we could use the discount voucher anywhere on Babyshop, so we tried to use it at the Madina Mall Babyshop branch". </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>"The cashier was unable to use it and he told us to go back to the Burjman Centerpoint branch in order to redeem it and It is very inconvenient to us that, for
 AED 11.85, we have to travel 30 km". Kindly look into it and do needful.<br>
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Regards,<br>
Reena</span></div>
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