Subject: Ticket Assigned - Conversation with Yusianti Fransisca
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 04:42:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yusianti Fransisca Yusianti Fransisca                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi yusianti fransisca, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409819407 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:55 AM, 10th Jan                     Yusianti Fransisca                    hi           03:56 AM, 10th Jan                     Yusianti Fransisca                    can u help me to send my item today in the afternoon           03:56 AM, 10th Jan                     Yusianti Fransisca                    hellooo           03:58 AM, 10th Jan                     Yusianti Fransisca                    i tried to reach u many time           03:58 AM, 10th Jan                     Yusianti Fransisca                    can u send it today?           03:59 AM, 10th Jan                     Yusianti Fransisca                    because i ordered this one since 4days ago and now u canceled           03:59 AM, 10th Jan                   Mohammed                   Hi Yusianti , Good evening, Thank you for contacting Splash. I'm Tawfik. I will be happy to help you.           04:00 AM, 10th Jan                     Yusianti Fransisca                    who is this?           04:00 AM, 10th Jan                     Yusianti Fransisca                    my dear i ordered from splash 4days ago           04:01 AM, 10th Jan                   Mohammed                   Please allow me a moment to check this for you.           04:01 AM, 10th Jan                     Yusianti Fransisca                    and now they canceled my order           04:01 AM, 10th Jan                     Yusianti Fransisca                    now i have to order again and they will send it tomorrow?           04:01 AM, 10th Jan                     Yusianti Fransisca                    i need today not tomorrow           04:01 AM, 10th Jan                     Yusianti Fransisca                    i spoke with your colleague before, now they canceled my order?           04:02 AM, 10th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           04:02 AM, 10th Jan                   Mohammed                   We would like to inform you that the issue has been already escalated under the ticket number 5560341           04:03 AM, 10th Jan                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           04:03 AM, 10th Jan                     Yusianti Fransisca                    its really bad, i always shopped at splash in deira city this is first time i wanna try by online, because i trust splash product           04:03 AM, 10th Jan                     Yusianti Fransisca                    your colleague also told me the same           04:03 AM, 10th Jan                     Yusianti Fransisca                    but the end of the day they canceled it. today i waited my order.           04:04 AM, 10th Jan                     Yusianti Fransisca                    because your colleague said they will send it today. but i waited until i finish duty now i saw that notification that you canceled my order! now i order again and they will send it tomorrow?           04:05 AM, 10th Jan                     Yusianti Fransisca                    no i need now. i waited 4days ago. and because of your fault i need to order again and wait again           04:05 AM, 10th Jan                     Yusianti Fransisca                    there is one item they didnt sell offline. thats why i ordered thru online in splash. but what is this?           04:06 AM, 10th Jan                   Mohammed                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           04:06 AM, 10th Jan                     Yusianti Fransisca                    i need u send it today please           04:07 AM, 10th Jan                     Yusianti Fransisca                    because today im off. i cant wait for tomorrow.           04:08 AM, 10th Jan                   Mohammed                   We will do our best to deliver your order to you soon enough, We appreciate your patience.           04:08 AM, 10th Jan                     Yusianti Fransisca                    not soon enough, i need today           04:08 AM, 10th Jan                     Yusianti Fransisca                    here mention tomorrow will come aftet 4days i kept contact you all. to send it to me. but today i got notification they canceled it           04:09 AM, 10th Jan                     Yusianti Fransisca                    except i didnt contacted u. so u can canceled.           04:09 AM, 10th Jan                     Yusianti Fransisca                    but i kept contact u and ask u to send it today. but they canceled it           04:10 AM, 10th Jan                     Yusianti Fransisca                    can u send it today please!           04:11 AM, 10th Jan                     Yusianti Fransisca                    not tomorrow. i dont want to wait again           04:11 AM, 10th Jan                     Yusianti Fransisca                    there is one skirt in my order, i need to wear for tomorrow night.           04:12 AM, 10th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused however, as we have checked now, our courier partner tried to contact you on +971588593531 but got rejected from your end.           04:13 AM, 10th Jan                     Yusianti Fransisca                    hello you are still with me?           04:13 AM, 10th Jan                     Yusianti Fransisca                    nooo           04:13 AM, 10th Jan                   Mohammed                   And we are truly sorry to inform you that The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           04:13 AM, 10th Jan                     Yusianti Fransisca                    no one called me. first day i was wrong i put wrong address, ok i do apologize and i asked them to send it again. that time they called me but i didnt pick up i was sleeping and i called the courier back after 10mnts they called me but he didnt answet the phone. i contacted CS again they said will send it today and now they canceled my order           04:15 AM, 10th Jan                     Yusianti Fransisca                    i ordered again, but no more my size there. i was order black jeans now no more my size. thats why i changed my order 2 items. because 2 items there is no my size anymore           04:16 AM, 10th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused to you, and we feel very sorry that on this instance we could not meet your expectations.           04:16 AM, 10th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check with the courier partner and take the necessary action so this will never happen again in future           04:17 AM, 10th Jan                     Yusianti Fransisca                    what to do then? if there is no my size? thats why i ordered again but 3 items still same like before but 2 items i changed it bcause of no more my size for my jeans           04:17 AM, 10th Jan                     Yusianti Fransisca                    they supposed to be called us at least 3 times if no answer so khalas           04:18 AM, 10th Jan                     Yusianti Fransisca                    but they called me only 1 time and when i called back no answer           04:18 AM, 10th Jan                     Yusianti Fransisca                    but i really need my things arrive today. is it possible?           04:19 AM, 10th Jan                     Yusianti Fransisca                    now i changed my order but i need today! my dear really i need that. i have great staff in splash at deira city his name is Keshov he knew me. because i always shopping at splash but one items they didnt sell offline thats why i ordered it online here           04:21 AM, 10th Jan                     Yusianti Fransisca                    but please its really disapointing man           04:21 AM, 10th Jan                     Yusianti Fransisca                             04:22 AM, 10th Jan                     Yusianti Fransisca                    see my conversation with him, i asked him to find this skirt by offline but he said they dont have thats why,i ordered online           04:23 AM, 10th Jan                     Yusianti Fransisca                             04:24 AM, 10th Jan                     Yusianti Fransisca                    i kept asked him about this skirt but u can see it its not a           04:24 AM, 10th Jan                     Yusianti Fransisca                    available offline           04:24 AM, 10th Jan                     Yusianti Fransisca                    hello you are still with me?           04:25 AM, 10th Jan                   Mohammed                   We apologies for the inconvenience caused. We will check the availability of this Skirt on the stores and get back to you via your email address [email-masked]           04:26 AM, 10th Jan                     Yusianti Fransisca                    i need today           04:27 AM, 10th Jan                     Yusianti Fransisca                    can u?           04:27 AM, 10th Jan                   Mohammed                   We will update you by today for the same           04:27 AM, 10th Jan                     Yusianti Fransisca                    i will go tonight. thats why i expected the order come yesterday! but they canceled when i finished duty           04:28 AM, 10th Jan                     Yusianti Fransisca                    yes please by today           04:28 AM, 10th Jan                     Yusianti Fransisca                    just text me thru whatsapp           04:28 AM, 10th Jan                     Yusianti Fransisca                    or please call me in the afternoon. i need today before 3PM           04:29 AM, 10th Jan                     Yusianti Fransisca                    my address is Bab Al Shams Desert Resort, u can searching on google.           04:30 AM, 10th Jan                     Yusianti Fransisca                    dont tell me they dont know my address. u can find it easily on website because i work there and live here as well. so tell to courier dont making drama that they dont know my address           04:30 AM, 10th Jan                   Mohammed                   We will do our best ASAP, We appreciate your patience and cooperation.           04:31 AM, 10th Jan                     Yusianti Fransisca                    noo im not patience, dont ask a women to be patience. i ordered 4days back no one follow up.           04:32 AM, 10th Jan                     Yusianti Fransisca                    i wanna buy i didnt ask it for free           04:32 AM, 10th Jan                     Yusianti Fransisca                    i will wait today.  i dont wanna wait again           04:33 AM, 10th Jan                     Yusianti Fransisca                    thank you and good night!           04:33 AM, 10th Jan                     Yusianti Fransisca                    send it today before 3PM ok?? please!           04:34 AM, 10th Jan                   Mohammed                   Please note that we will make this in high Priority           04:35 AM, 10th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           04:37 AM, 10th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           04:38 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5569152