Subject: Ticket Assigned - Conversation with YEONJAE CHUNG
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 Jan 2023 04:42:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with YEONJAE CHUNG YEONJAE CHUNG                    hi           04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                    Hello YEONJAE CHUNG , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:40 PM, 09th Jan                     YEONJAE CHUNG                    3           04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 09th Jan                     YEONJAE CHUNG                    2           04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 09th Jan                     YEONJAE CHUNG                    1           04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:40 PM, 09th Jan                     YEONJAE CHUNG                    [email-masked]           04:40 PM, 09th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:40 PM, 09th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Babushop. My name is Mais. We would be happy to help you.           04:41 PM, 09th Jan                     YEONJAE CHUNG                    hi           04:41 PM, 09th Jan                     YEONJAE CHUNG                    i want to know the current status of my request           04:41 PM, 09th Jan                   Mais                   we would like to inform you that the courier will collect the returns within 3-5 working days           04:45 PM, 09th Jan                   Mais                   So please allow us the time so that we can do the needful.           04:45 PM, 09th Jan                     YEONJAE CHUNG                    collect item?           04:45 PM, 09th Jan                     YEONJAE CHUNG                    i want to talk to one of your customer manager           04:45 PM, 09th Jan                     YEONJAE CHUNG                    this is wrong way what i dont qlwant           04:46 PM, 09th Jan                   Mais                   Please accept our full apology for any inconvenience, could you please elaborate your complaint?           04:48 PM, 09th Jan                     YEONJAE CHUNG                    did you check my email?           04:48 PM, 09th Jan                     YEONJAE CHUNG                    actually this morning one of your customer center called me but i missed the call           04:49 PM, 09th Jan                     YEONJAE CHUNG                    so please call me again           04:49 PM, 09th Jan                   Mais                   Could you please confirm your contact number?           04:49 PM, 09th Jan                     YEONJAE CHUNG                    050 763 1087           04:50 PM, 09th Jan                   Mais                   Could you please confirm that you are contacting us regarding the return request of your order 9409388813           04:56 PM, 09th Jan                     YEONJAE CHUNG                    yes           04:57 PM, 09th Jan                   Mais                   Kindly accept our full apology for the delay, please be assured that the courier will contact you again to collect your items within 24 hours, so please allow us the time           04:58 PM, 09th Jan                     YEONJAE CHUNG                    no i think your all team fully misunderstand my request           04:59 PM, 09th Jan                     YEONJAE CHUNG                    i do not want to collect my item           04:59 PM, 09th Jan                     YEONJAE CHUNG                    just refund the ordernumber 9409388813           04:59 PM, 09th Jan                     YEONJAE CHUNG                    dont waste the my time again           04:59 PM, 09th Jan                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           05:00 PM, 09th Jan                     YEONJAE CHUNG                    i should not have follow customer center advice.           05:00 PM, 09th Jan                   Mais                   Kindly accept our full apology for the delay, please be assured that we will do our best to solve this issue at the soonest we can           05:00 PM, 09th Jan                     YEONJAE CHUNG                    just call me from your manager           05:01 PM, 09th Jan                     YEONJAE CHUNG                    thats it           05:01 PM, 09th Jan                   Mais                   Please allow us the time and we will do our best to solve this issue at the soonest we can           05:02 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           05:03 PM, 09th Jan                     YEONJAE CHUNG                    no i will wait for your call from manager           05:03 PM, 09th Jan                     YEONJAE CHUNG                    thanks           05:04 PM, 09th Jan                   Mais                   Kindly note that  will forward your call back request to the concerned team, and our team will contact you soon.           05:10 PM, 09th Jan                   Mais                   Is there anything else I can assist you with?           05:12 PM, 09th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           05:14 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567141